Tag Archives: avaya

Redundancy and Resiliency with Avaya IP Office

IP Office has no moving parts and is a solid state phone system. No Hard disk drive or fans and so less points of failure with consequent increased resilency. In networked sites IPO provides IP Phone and vmail resiliency with preferred and advanced editions.

IP Office can have full redundancy by running multiple copies running at alternate locations or offices. You can have the IP phones from a primary IP Office cabinet fail over to a redundant alternate cabinet, and vice versa. This redundancy can be either local (LAN), or wide area (WAN)

For example, say you have a primary IP Office in Birmingham with 100 users, and alternate IP Offices in various offices with 30 users each. The handsets from London can re-authenticate to an alternate switche in one of the other locations if the system in London fails, and vice versa with London providing the back-up for the other system. Add SIP trunks, and you can have the dial tone fail over as well. With IP Office, you have the choice to set up your network as a mesh or star configuration. A mesh offers more failover choices than a star, by preventing overloads on any one particular server.

IP Office Voicemail Failover

Not only can the Avaya IP Office operating with release 6.1 support IP Office cabinet failover, it can also support an extremely elegant voicemail failover unprecedented in the SMB market. Various levels are available:

Centralized Voicemail

Centralized Voicemail Pro uses a single Voicemail Pro server to provide voicemail services for all IP Offices in the Small Community Network. Except for use of ContactStore, only the central IP Office hosting the voicemail server requires licensing for Voicemail Pro operation and features. The central IP Office is licensed as normal for Voicemail Pro operation and the voicemail features required. The other IP Offices only require licenses.

Centralized Voicemail with Fallback IP Office

Control of the voicemail server can be assumed by another IP Office if the central IP Office becomes unavailable. This is a feature of IP Office Release 5.0+ with Voicemail Pro 5.0+. The fallback IP Office that assumes control of the voicemail server requires licenses for Voicemail Pro operation and the features required during fallback.

Centralized Voicemail with a Backup Voicemail Server

The central IP Office hosting the voicemail server can be configured with the IP address of a backup voicemail server. During normal operation, call flows and other settings on the backup server are kept synchronized with those of the primary voicemail server. If the primary voicemail server becomes unavailable to the network, voicemail services are provided by the backup voicemail server. This is part of IP Office Release 6.0+ with Voicemail Pro 6.0+. IIS SMTP is used to exchange information between the servers, using only existing licenses.

Centralized Voicemail with Distributed Voicemail Servers

Other IP Offices in the Small Community Network can host their own Voicemail Pro server. That server is then used for the IP Office’s voicemail functions except message storage. This is a feature of IP Office Release 6.0+ with Voicemail Pro 6.0+; IIS SMTP is used to exchange information between the servers. The distributed voicemail server provides all voicemail services except voicemail collection for its associated IP Office. Each IP Office using a distributed voicemail server must have licenses for Voicemail Pro operation and the voicemail features required.

In all the cases above, the central voicemail server remains the store for messages and recordings (except for Exchange UMS users). The central voicemail server does message waiting indication and is the voicemail server used for message collection. Only when the central server is temporarily unavailable will the backup or any distributed server do message storage and collection. In those scenarios, when the central server is restored, messages collected by the backup or distributed servers are forwarded to the central server.

For more information on Avaya IP Office on the IP500 phone system, contact Ryan Altseimer toll-free at 1-855-929-9199.

What’s New in Avaya IP Office 9.0

Say goodbye to Avaya IP Office 8.0 and 8.1 ~ IP Office 9.0 is here and promises to deliver a slew of new features and upgrades to your Avaya IP 500 V2 phone system!

The Avaya IP Office 9.0 communications system provides you with a unified communications system to help ensure you’re managing your communications effectively and efficiently. Once you’ve chosen the right Avaya IP Office communications system for your business, you then simply select any additional user functionality you need from the following:

Mobile Worker (BYOD is here!)

It is all about BYOD (Bring Your Own Device) these days! Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.

Power User (Is this YOU?)

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages – voice, email, and fax – in a single inbox (Unified Communications), and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Teleworker (Remote Connectivity)

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

Here are some helpful Avaya guides to allow you to further understand the new features and impact of IP Office 9.0:

DECT – D100 SIP Wireless Terminal User Guide

Flare – Using Avaya Flare Experience for Windows

Flare- Using Avaya Flare Experience for iPad Devices

CCR – Using Customer Call Reporter 9.0

CCR – Customer Call Reporter Custom Report Walk Through

one-X Portal – Using one-X Portal for IP Office

Softphone – IP Office Softphone User Guide (Windows)

Softphone – IP Office Softphone User Guide (Mac)

one-X Mobile – Using one-X Mobile Preferred for IP Office on Apple

Telephone Magic’s New websites are “LIVE”!

Well, the day has finally arrived!

Telephone Magic has been around for a while ~ we are celebrating our 25th Anniversary as the actual day approaches this coming February. After years of being a leader in online sales of Nortel, Avaya, Mitel, Plantronics, Polycom, and Aastra products, and having added lines such as NEC and Cisco in recent years, we are tremendously excited to announce that our Web 2.0 deployment is now complete and “LIVE” on both our US/International and Canadian websites.

As part of this large deployment, Telephone Magic has made it easier for our existing and new clients to navigate our site, contact us, and get fast and convenient quotes on the business telecom products they need.

We now have “Live Chat” on our site which allows quick questions to be answered without the need to pick up the phone. Our Toll-Free number is prominently displayed on the site as well for fast phone quotes. We also now have an “Express Quote” feature that allows for quick and easy quote requests. When a visitor does not have enough time to use the quote cart feature or cannot find the item they are looking for, Express Quote will bypass the time required to search the site.

Our new Web 2.0 has also spelled the END of the off-site Blog! Now all our new Blog posts and content is right here on our main site.

With the deployment of our new web design, Telephone Magic has come full circle and find ourselves even more dedicated to our business customers and dealer clients. We appreciate your feedback regarding our new website look and feel.