Tag Archives: business phone system

NEC’s Latest Digital Phones Continue a Feature Rich Tradition

NEC DT500 Series Desk Telephones have every business office user covered

To facilitate smarter work environments, NEC developed the next generation of desktop telephones – the DT500 digital phone series, which are supported on the Univerge SV9000 Series platforms, including the SV9100 phone system.

NEC’s innovative DT500 digital desktop telephones design is intended to delivery maximum deployment flexibility. A wide range of choices allow for multiple desk phone combinations that fit any and all business niches or personalization requirements.

From a 6-button phone for common areas such as a lobby, lunchroom, or hallway, to a robust reception workstation with one-touch access to every extension in the building, NEC has your corporate office covered.

NEC’s DTK 500 Series phones include the DTK-12D-1P Executive Display Phone

The latest edition digital desk phones from NEC (DT500 Series) include two telephones with large displays – the 12-button DTK-12D-1P set, and the 24-button DTK-24D-1P telephone. There is also a 6-button option, the DTK-6DE-1P phone, with applications in Hospitality, as a second guestroom phone or lobby phone; Education, as a classroom phone; Retail, as a point of sale phone; Healthcare, as a patient room phone; and General business, as an entry-level, digital phone.

The DTK-24D-1P desk phone has 24 one-touch Presence / Intercom keys, usable for ANY phone system feature

Further desk phone customization is possible with NEC’s DCK-60-1P 60 Button DSS Console and 8LK-KP 8-Button Key Assembly – both of which are compatible with NEC Univerge digital and the DT900 Series IP phones. You can add the 8-button 8LK-KP module to the right side of your 24 button DTK phone to increase the set capacity to 32 one-touch presence, intercom, or feature keys.

Similarly, you can add the 60-button DCK-60-1P DSS Console to your 24-button DTK telephone to turn it into a full-fledged reception extension. The one-touch keys can be utilized as your choice of either one-touch presence, intercom, or transfer keys (for both inside extensions and outside mobile phones), or as feature access buttons.

With well over 30 years of experience serving our international client base, Telephone Magic Inc. is your “One-Top Telecom Shop” for wholesale NEC business phones, including the DT500 Series Digital telephone sets. Be sure to contact us Toll-Free at 855-929-9199 today for an up the the moment quote of your current phone requirements.

NEW TELEPHONE MAGIC ON HOLD MESSAGE PLAYER V2.0

Telephone Magic has upgraded its’ cost-effective USB On Hold message player with our V2.0 unit.

Now more than ever, businesses are relying on their phone systems to support their customers, take orders, and produce revenue. Telephone On Hold Messages have become an even MORE important tool to inform and entertain clients while they wait on hold for service.

Thanks to our Message On Hold version 2.0 digital USB player, on hold messages are easier than ever. Our V2.0 USB player is designed for continuous audio playback of your custom on hold messages.

Telephone Magic’s V2.0 On Hold Message USB Player features a sturdy metal frame with built-in wall mount flanges

Our V2.0 USB system improves the design of original MOH players from other manufacturers – we added an external speaker which allows you to preview your on hold messages. Audio is stored on a removable USB MOH Drive which plugs into the USB hub on the unit. Your audio files are played in alphanumeric order depending on their filenames, making organizing your content a snap! Audio files are emailed to clients without the need to ship physical media.

MP3 audio is the most popular audio compression format. You can use MP3 files with sampling rates from 8 to 256 kbps, depending on the quality you require. No additional software is required to load MP3 files to the USB flash drive. Our V2.0 USB unit will play a built-in, generic on-hold message if you remove the USB Drive from the player. Inserting the MOH Drive will automatically start playing any messages on the USB Drive within 10 seconds. We recommend you use 64kbps or greater Stereo MP3 files for best audio quality.

Our V2.0 USB unit is intended for use in business applications that include message-on-hold and in-store music / announcements. The system has a constant power source and the solid-state memory will re-boot the audio playback automatically after a power outage. No more need to reset the unit when the power’s been out. The durable aluminum case can withstand rugged phone room conditions and reduces possible RF interference. The compact design and visible flanges ensure an easy installation on the phone room system’s wall.

Our USB V2.0 Message On Hold player improves the design of original digital On Hold Message systems with the addition of an external speaker which allows you to preview your on hold messages right at the unit after uploading them to the USB MOH Drive.

Telephone Magic has been providing On Hold Message hardware for over 32 years. Buy our V2.0 USB player wholesale!

The output volume is continuously variable, allowing you to fine tune your message playback volume.

Our V2.0 USB On Hold Message player features DUAL RCA outputs for compatibility with ALL business phone systems

Our V2.0 On Hold Messages USB Player features:

  • LED Indicator: Red LED Status Light
  • Message Loading: USB MOH Drive
  • Memory Type: Non-Volatile USB Flash
  • Memory Capacity: Up To 16GB (ships with 128MB drive)
  • Sampling Rate: 8K to 256K Stereo – Auto-Detected By Player
  • Maximum Files: Up To 512 Individual MP3 Files
  • Message Playback: Continuous or Trigger Controlled
  • Output Volume: Continuously Variable
  • Dual Audio Outputs: 600 Ohm Line Level – 8 Ohm 3 Watt
  • Power Supply: 120VAC 60Hz to 12VDC @ 500mA
  • Mounting: Wall Mounting Included
  • Test Speaker: Built-In With Push On/Off Switch
  • Dimensions: 5.8″W X 1.7″H X 5.2″L

Playback Pro Tip: If you wish to store audio files on the USB MOH Drive but not have them played by the system, simply create a folder on the USB MOH Drive and save the audio files you wish to exclude in that folder. The audio files will be stored on the drive, but ignored by our V2.0 USB player. When you want a saved audio file to play, simply drag it out of the folder to the root directory of the USB MOH Drive and our V2.0 USB system will play it.

Call us toll-free TODAY at 1-855-929-9199 for more information and wholesale pricing on our V2.0 USB Message On Hold USB player for your business. We offer wholesale-direct pricing and also offer discounts for multi-unit purchases.

Business Phone Systems: Niagara Clients Receive up to $2,500 Trade-In Credit!

Telephone Magic Inc. is fast approaching its’ 30th Anniversary of telecom excellence. To celebrate, we have created a phenomenal business phone system promotion with NEC!

NEC SV9100 business phone system, voice mail, and accessories

It’s time to emerge from the communications Dark Ages with a new Smartphone Integrated NEC telephone server!

When you trade in your tired, old Nortel Norstar (or other legacy brand) business phone system, you will receive up to $2,500 towards the purchase of a new NEC phone and voice mail server.

Come out of the communications DARK AGES and get features such as Smartphone Integration with voice mail to email, mobile extension, multi-line client Apps (Android and Apple), Call Recording, and much more.

Telephone Magic Inc. is celebrating it’s 30th Anniversary and for a limited time we are offering a FREE, no-obligation Site Surveyfor local clients ($100 value) and FREE Professional Auto Attendant Greetings ($349 value) for new system purchases. Other options include Battery Back-Up, a 5-Year extended hardware warranty, and customized On Hold Messages.

NEC SV9100 phones close up pictures

NEC phones offer a sleek and sophisticated user interface with large displays and easy access to the many features you use every day.

This package enters “too good to be true” status with NEC providing nationwide “Below Prime” financing, which ensures you won’t have ANY up-front costs at all when you replace your old office telephone system!

Call is TODAY in Niagara at 905-356-9199 or Toll-Free at 1-855-929-9199 to arrange an complimentary appointment. We will quickly evaluate your EXACT requirements and provide you with everything you need to break free from 1980’s technology and join the Hybrid IP revolution with NEC.

NEC SV9100 phone system

Telecom News from NEC ~ The SV9100 is Here!

They’re here! NEC has announced the release of their new line of PBX systems, including the SV9100, which was designed as an upgrade path for the current SV8100 phone platform. The SV9100 supports up to 1,360 ports but a scaled down version supprts up to 48 ports for small businesses.

The SV9000 phone systems also have two new phone series. The new IP telephones are the DT800 series, replacing the DT700 sets, while the look-alike digital models are now called DT400 sets, replacing the DT300 phone series. The IP models now boast Gigabit models that sell for little more than 10/100 models, a big change from the Gigabit adapters NEC formerly required. Also, the digital models will sell at the same price points as the 10/100 IP models, and both product lines include 12, 24, and 32-button models with a choice of black and white or color displays.

nec-dt-400-dt-800-phones

The new NEC DT400 digital phones and DT800 IP telephone sets make the SV9100 even more powerful!

Also announced was the touch-screen Android-based UT880. This is a video-capable desk set (the tablet component is not removable) whose screen presents a typical DT-Series interface. One interesting feature, addressing the concern that hackers could potentially take control of the camera, is a manual switch that buries the camera’s lens behind a physical shroud when not in use.

The new NEC UT880 is an awesome communication tool for the busy executive!

The new NEC UT880 is an awesome communication tool for the busy executive!

NEC plans to open its own app store for the UT880, which will offer enterprise-oriented vetted apps to protect against malware, which seem like a prudent idea. Partnering with a mainline Android supplier like Samsung may have been a wise choice, as Samsung is years ahead of all of the UC suppliers when it comes to delivering what enterprises need in mobile devices.

Clearly malware is an issue with Android devices. In a 2014 report, Cisco Systems indicates that, “Ninety-nine percent of all mobile malware in 2013 targeted Android devices. Android users also have the highest encounter rate (71%) with all forms of web-delivered malware.”

Unfortunately, Apple’s tightly controlled developer environment leaves Android as the only available platform for mobile O/S-based desk sets. To address the malware threat, Samsung has come up with its own enhanced security mechanisms with its KNOX offering. Samsung will also be offering its own enterprise app store. I’d prefer to be tied into that Samsung ecosystem, rather than trying to crack the Android nut on my own.

NEC has also developed the DT770G iPad cradle with talk of potentially significant enhancements. The DT770G includes an app that emulates a PBX station, and the cradle connects the iPad via Bluetooth and provides a handset and speakerphone.

The DT770G operates over the customer’s in-house Wi-Fi network. That means that the Wi-Fi infrastructure will need to be voice-capable, but as the device is stationary, at least it will not face the problems we have seen with access point-to-access point handoffs. As the docks use the iPad’s Wi-Fi interface, they operate on 2×2 802.11n radio interface. NEC was talking about an enhancement that would allow the iPad to operate over an Ethernet connection when docked, and over Wi-Fi when mobile, but no date for this feature has been announced.

NEC also has a range of DECT-based wireless devices, including a communication badge, that would be capable of dialing a single pre-programmed number with the push of a button. They have also created a prototype of an Android-based smartphone-like device that would support voice over DECT and data over Wi-Fi.

NEC has demonstrated its’ WFAZ wireless adapter. The WFAZ can attach to any of NEC’s IP desk sets and allows it to operate over a Wi-Fi network. This could be a handy way to install stations in areas where it is difficult or expensive to install cable drops, assuming there is adequate Wi-Fi coverage. A PC can be connected to the data port on the IP desk set, allowing for voice and data support over the Wi-Fi connection.

NEC’s dealers like Telephone Magic Inc. love all the new developments from our primary phone system supplier. Business has been strong and we are very enthusiastic about all of the new developements in the product pipeline. However, mobility continues to confound the UC market, so it may be some time before we see tangible benefits and significant revenues coming out of the mobile side of UC.

Redundancy and Resiliency with Avaya IP Office

IP Office has no moving parts and is a solid state phone system. No Hard disk drive or fans and so less points of failure with consequent increased resilency. In networked sites IPO provides IP Phone and vmail resiliency with preferred and advanced editions.

IP Office can have full redundancy by running multiple copies running at alternate locations or offices. You can have the IP phones from a primary IP Office cabinet fail over to a redundant alternate cabinet, and vice versa. This redundancy can be either local (LAN), or wide area (WAN)

For example, say you have a primary IP Office in Birmingham with 100 users, and alternate IP Offices in various offices with 30 users each. The handsets from London can re-authenticate to an alternate switche in one of the other locations if the system in London fails, and vice versa with London providing the back-up for the other system. Add SIP trunks, and you can have the dial tone fail over as well. With IP Office, you have the choice to set up your network as a mesh or star configuration. A mesh offers more failover choices than a star, by preventing overloads on any one particular server.

IP Office Voicemail Failover

Not only can the Avaya IP Office operating with release 6.1 support IP Office cabinet failover, it can also support an extremely elegant voicemail failover unprecedented in the SMB market. Various levels are available:

Centralized Voicemail

Centralized Voicemail Pro uses a single Voicemail Pro server to provide voicemail services for all IP Offices in the Small Community Network. Except for use of ContactStore, only the central IP Office hosting the voicemail server requires licensing for Voicemail Pro operation and features. The central IP Office is licensed as normal for Voicemail Pro operation and the voicemail features required. The other IP Offices only require licenses.

Centralized Voicemail with Fallback IP Office

Control of the voicemail server can be assumed by another IP Office if the central IP Office becomes unavailable. This is a feature of IP Office Release 5.0+ with Voicemail Pro 5.0+. The fallback IP Office that assumes control of the voicemail server requires licenses for Voicemail Pro operation and the features required during fallback.

Centralized Voicemail with a Backup Voicemail Server

The central IP Office hosting the voicemail server can be configured with the IP address of a backup voicemail server. During normal operation, call flows and other settings on the backup server are kept synchronized with those of the primary voicemail server. If the primary voicemail server becomes unavailable to the network, voicemail services are provided by the backup voicemail server. This is part of IP Office Release 6.0+ with Voicemail Pro 6.0+. IIS SMTP is used to exchange information between the servers, using only existing licenses.

Centralized Voicemail with Distributed Voicemail Servers

Other IP Offices in the Small Community Network can host their own Voicemail Pro server. That server is then used for the IP Office’s voicemail functions except message storage. This is a feature of IP Office Release 6.0+ with Voicemail Pro 6.0+; IIS SMTP is used to exchange information between the servers. The distributed voicemail server provides all voicemail services except voicemail collection for its associated IP Office. Each IP Office using a distributed voicemail server must have licenses for Voicemail Pro operation and the voicemail features required.

In all the cases above, the central voicemail server remains the store for messages and recordings (except for Exchange UMS users). The central voicemail server does message waiting indication and is the voicemail server used for message collection. Only when the central server is temporarily unavailable will the backup or any distributed server do message storage and collection. In those scenarios, when the central server is restored, messages collected by the backup or distributed servers are forwarded to the central server.

For more information on Avaya IP Office on the IP500 phone system, contact Ryan Altseimer toll-free at 1-855-929-9199.

New Year, New Phone System Gear!

Is YOUR business phone system 5-10 years old? God forbid it is not OLDER than that as it simply qualifies for display at the Smithsonian in that case.

The biggest improvements in telecom systems in the past 5+ years are things like #BYOD, Mobile Extension, Voice Mail to Email, improvements to integrated #UC (Unified Communications), SIP trunking, etc. If your business telephone system is older than that, there is a good chance it does NOT include capabilities for these advanced but necessary features in the age of improved accessibility from clients, suppliers, and co-workers.

In the spirit of New Years Resolutions, it’s time to propose a new telephony platform for YOUR business!

Here’s some choices in a varied range of features and pricing:

Avaya IP Office – After purchasing the SMB platforms from Nortel, Avaya captured an “Upgrade with us” capability and have been porting clients over to the Avaya IP 500 phone system by allowing Nortel users to keep their existing phones. This prevented the Nortel ICS line from eventually becoming a dead end for users. Expansion is a snap as well, with IP 500 Expansion cards and modules. Users can eventually add to and/or replace phones with a wide range of choices of new Avaya IP Office phones.

NEC SV8100 phone system – This system has all of the features mentioned below. We love Voice Mail to Email and Mobile Extension to keep in touch with your clients, even when you are not in the office.

Avaya / Nortel BCM – When Avaya took over the Nortel SMB lines, one of the exciting acquisitions was the Business Communication Manager – or BCM. The BCM starts with the small business BCM 50, a compact but powerful IP capable telephone system. The other currect BCM brought over initially to Avaya was the BCM 450 for enterprise clients. Both of these platforms are easily expandable with a variety of optional hardware, referred to as BCM Media Bay Modules, and software, often called BCM Key Code Licenses.

Regardless of which phone system you choose to upgrade to, think about all the things you wish to do with your business telephones and then call Ryan Altseimer toll-free at 1.855.929.9199, extension 3007, to match your requirements and budget to an appropriate system. Happy New Year from all of us at Telephone Magic – we hope to assist you with YOUR New Year’s Telecom Resolution!