Mitel MiVoice Microsoft Lync IP Phones

Mitel MiVoice Skype for Business IP Phones

Mitel MiVoice Skype for Business IP Phones augment Skype for Business’ capabilities with reliable voice and mobility. Best of all, it integrates seamlessly with the Microsoft application you already know!

If you’ve been using Microsoft Lync (now Skype for Business) and need mission-critical voice service, you need a solution that fits within the Microsoft framework, is reliable and doesn’t introduce complexity.

Mitel’s MiVoice IP phones allow users to extend the Skype for Business client to Mitel voice call control features, such as click-to-call, incoming call device selection, and more. It includes in-call features like forward, transfer and embedded conferencing and gives employees the ability to control their desk phones, mobile devices and move calls between those devices, all within the Microsoft Skype for Business client.

Aastra / Mitel 4400 IP Phone Series

Mitel completed its takeover of Aastra Technologies on January 31, 2014. At the time, one of Aastra’s popular models of IP phone was their 4400 series. With companies starting to transition to IP telephony, the 4400 series of IP phones represented a good value.

mitel-4400-series-ip-phone-family-600Now known as the Mitel 4400 Series IP Phones, they are compatible withe MiVoice MX-ONE, BusinessPhone and MD Evolution telephony systems. All updates take place over the network so administrators can easily keep them up to date with the most current software remotely.

Practical, functional, pleasing design and good ergonomics are also some of the hallmarks of the 4400 series phones. For companies looking to migrate to a VoIP telephone system, Mitel offers a number of solutions for enterprises of all sizes. Perhaps the 4400 series will find their way to your office soon.

Avaya D100 Wireless Phone System

Avaya had a wildly popular wireless phone known as the 3810. It was so popular that we still get a lot of inquiries for it. The Avaya 3810 was discontinued in 2011 but thanks to the internet, it’s possible to search for anything.

Avaya D100 wireless phone systemTo answer the need, Avaya introduced the D100 SIP DECT wireless phone system. It is a really slick system that can be managed via the IP Office Manager without any additional configuration needed. The range of the base station is between 100~350 feet indoors and up to 700 feet in the open. We all know there are many factors that work to decrease wireless signal strength, so Avaya addressed this through repeaters that can be added to the system, each with its own 100~350 feet coverage range. You can add up to 6 repeaters on the system to get more coverage. The repeaters don’t require any additional wiring – just a plug – so it’s a really nice solution.

Each base station can connect with up to 8 Avaya D160 handsets, and you can connect up to four base stations per IP Office installation. Since the system is integrated with IP Office, the handsets support IP Office features like Busy Lamp Field (BLF), Message Waiting Indicator (MWI), hot desking, emergency calls, programmable buttons and more.

The D160 handset offers a handsfree mode, and you can also use a corded headset like the Plantronics MX500C which plugs into the headset jack. Unfortunately there’s no Bluetooth option but all in all, the handset’s a solid performer.

For many companies using IP Office, the D100 system is what we recommend for their wireless solution. It’s a plug-and-play solution that provides lots of flexibility and features. If you’re looking for wireless freedom with your Avaya IP Office phone system, check out the Avaya D100 wireless phone system.

 

Cisco On the Go

The past couple of posts have been talking about Cisco’s desktop IP phones, so I thought I’d take a moment to talk about their mobile IP phone offerings.

There are three Cisco wireless IP phones available at this time: the 7925G, 7925G-EX and 7926G. Each of them is built to last, having at least an IP54 rating for dust resistance and splashing water resistance. The cases are hermetically sealed and the phones comply with military 810F standard against drops and shocks.

Cisco 7925G-EX Wireless IP PhoneAll three phones connect to the Cisco phone system over the WiFi network, so your range is only limited by the range of your company WiFi network. This is a great feature and will come in handy for those working in facilities where WiFi coverage is ubiquitous. It’s also good for those who are teleworkers at home offices.

The phones also have Bluetooth 2.0 so you can attach a wireless Bluetooth headset and work hands-free. A 2.5mm headset jack is also available so you can use a corded headset if you prefer.

Added Ruggedness & Resiliency

For those working in the oil and chemical industries, or in other potentially explosive environments, Cisco’s 7925G-EX model (pictured right) is probably your best choice. In addition to all the other features, the 7925G-EX has Atmospheres Explosibles (ATEX) Zone 2/Class 22 and Canadian Standards Association (CSA) Class I Division II certifications.

Cisco’s 7926G wireless IP phone has an additional feature: a built-in 2D bar code scanner. Great for workers in warehouses and anywhere bar code scanning is needed.

All in all, if you’re on a Cisco phone system and are looking for more freedom from your desktop, consider the Cisco 7900 wireless IP phones. They’re packed with features and will keep you on the move.

Cisco 7800 Series IP Phones – Solid Performers

It was exciting to write about the Cisco 8800 series of IP phones. I mean, they have nice colour monitors, Gigabit connections, HD video cameras. Those are SEXY phones!

Then, there are the Cisco 7800 series IP phones. Solid, feature-rich, reliable, secure, ergonomic, cost-effective, which is all great. They’re affordable phones that are a super choice for companies who are using digital or analog phone systems and considering switching to an IP-based phone system to take advantage of different features VoIP has to offer.

Cisco 7800 series IP phones

Cisco’s 7861 IP Phone – 16 lines, great for call managers and executives who spend a lot of time on the phone.

Great. Wonderful. But sexy? Not really. Still, a lot of people are going to find these phones attractive because of their simplicity. They don’t use much power, have a decent feature set, are ergonomic and are nicely designed. The wide-band audio and full-duplex speakerphones will be appreciated, I’m sure.

Does it matter if a business phone has a large colour monitor, or enables video conferencing from your desk? If it matters to you, then Cisco’s 8800 series is probably for you. For those looking for a dependable, reliable desk phone that’s got the features the majority of businesses will need, the 7800 series is for you.

What’s a Collaboration Endpoint?

col·lab·o·rate

verb: to work jointly on an activity, especially to produce or create something

If you’ve read any literature from Cisco, you’ll know they refer to their phones as collaboration endpoints.

Seems like a hi-filutin’ way to talk about a phone.

At least, it would seem that way at first glance. After all, a phone’s a phone’s a phone. Right?

Collaboration Endpoint: A Worthwhile Term

Cisco would be happy to prove you wrong, as their IP-based 8800 series of phones, I mean, Collaboration Endpoints do their utmost to help you communicate clearly and effectively. And if you’re lucky, your work involves producing or creating something of value. So, a Cisco phone may be just what you need to help you collaborate with your co-workers.

Cisco IP Phone 8865 - a video collaboration endpoint

Take Cisco’s 8865 IP Phone. It’s a video phone, digital camera, phone, speakerphone, and uses Bluetooth to connect to your mobile phone or a Bluetooth wireless headset. You can route voice calls from your mobile over to your desk phone with this system. You can also continue to use your wireless Bluetooth headset from one device to the other.

Sounds great, but who’s going to use all this stuff? As it turns out, there’s pretty much something for everyone in here. Consider Millenials. Studies have shown Millenials don’t like desk phones. Many prefer their smart phones over a desk phone. More importantly, how they communicate shifts, as they will start a discussion via text, then transition to a video chat, and then to messenger or text chats again. IP phones with video capability that can interface with smartphones may be important to Millenials as they shift into office-based knowledge-worker roles.

On the video side of things, being able to see the person you’re communicating with makes it easier to communicate clearly, build trust and enhance long-term relationships. Whether it’s with customers or co-workers, communicating clearly is a necessity. When you consider that 70% of communication is non-verbal, the importance of video communication increases greatly. Forward-thinking businesses recognize that video communication can provide a significant competitive advantage and increase staff productivity.

When you next hear the term “Collaboration Endpoint”, you might want to think of it differently. Perhaps you’ll think of it as a tool that helps your team communicate clearly with customers and each other, that gives your business a competitive advantage and that meets the communication needs of the newest to the most senior people in your organization.

Just one piece of tech can add years and quality to your life

Smiling headset guy

Having a job is great. A desk job is seen as cushy by a lot of people. Unfortunately, sitting at a desk all day is not great for your health. Fortunately, there’s a piece of tech that can make a huge difference in the quality of time you spend at the office and even add years to your life. Can you spot it in the above picture?

Of course you can. It’s the headset the smiling guy’s wearing. If you make the switch from using  a handset to a headset for your calls, you’ll probably be smiling too. Here are some of the benefits of headset use.

Reduce or Eliminate Pain: Numerous studies have confirmed that headset users have fewer headaches, neck aches, and less upper back and lower back pain than non-headset users. These benefits can be had with regular corded headsets, but even more benefit can be had with wireless headsets. Why? Because wireless headsets allow you to get up and move freely while on the phone, allowing users to stretch and even go for a walk while they’re on the phone.

Lose Weight: One might not think about a headset being useful for weight loss, but having a wireless headset can be important if you sit a lot during the day. Your metabolism kicks into very-low gear when you’re sitting and this can lead to significant weight gain. Having a cordless headset gives you the freedom to get up and move around. Even getting up from your desk every 20 minutes helps boost your metabolism.

Increase Productivity: Maybe you haven’t thought about it, but having two hands available to work is going to make you more productive. Holding a phone’s handset with your hand is like wearing a handcuff. Worse though is holding a phone handset or a mobile phone between your ear and your shoulder.

Lower Stress: In surveys, many office workers report a contributing factor to their daily stress in the office is feeling they can’t leave their desks. A wireless headset allows people to get up and walk around while still being productive. Leaving your desk gives you a bit of new scenery and a fresh perspective and can lower your stress, making you happier and more productive.

Headsets reduce or eliminate pain, make users healthier, more productive and less stressed. In all, they’re probably one of the smartest investments you can make for your business.

If you need help choosing the most appropriate headset for your workplace, please give one of our headset specialists a call at 1-855-929-9199 and they’ll be happier to walk you through the options.

 

 

What is DECT?

If you’ve been looking at any kind of wireless product, chances are you’ve seen the acronym DECT at some point.

DECT stands for “Digital Enhanced Cordless Telecommunications” or “Digital EUROPEAN Cordless Telecommunications”. The standard originated in Europe, which is why the two variations on the meaning of the acronym.

DECT is a wireless technology used in consumer and commercial wireless products. In North America, you’ll see DECT 6.0, which is the US (and therefore Canadian and Mexican) standard. It is different from the European standard due to US radio frequency regulations.

A wireless phone using DECT is going to give you a range of up to 100 meters (330 feet). Keep in mind that range is affected by the environment the phone is operating in. This “up to” range is important for all wireless products as there are many physical and electronic barriers to a product achieving its maximum potential range.

A challenge in an office that has a large number of wireless devices is interference. The DECT 6.0 standard supports up to 60 channels on a base station, which means if you have more than that number of devices within range of each other, you could have significant interference between units. Careful planning is required to minimize interference. If the majority of your workers don’t need to be wandering too far from their desks, you can also turn down the maximum wireless range to help minimize interference.

Is DECT Secure?

Yep. DECT uses 64-bit encryption. When a wireless headset or handset is paired with its base station, the encryption makes it very, very difficult to intercept and listen in on a conversation.

DECT or Bluetooth?

If you’re using only one device like a desk phone or a computer’s softphone, a DECT wireless device may be all you need. If you’re a multi-device user, you may want to consider a Bluetooth device as they can connect to smartphones, deskphones, tablets, laptops and PCs. Many Unified Communications software systems allow for automatic hand-offs between mobile and computer-based softphones, so if that’s something you’re looking for, a Bluetooth device might be a better solution for you.

If you’re looking for a wireless headset supporting DECT or Bluetooth standards, check out our Wireless Headset page for options available.

EnGenius DuraFon SIP Long Range Cordless for IP-PBX Systems

EnGenius DuraFon SIP Long Range Cordless Phone SystemIf you’ve been looking for a long range cordless phone that will work with your IP-based PBX, look no further than the EnGenius DuraFon SIP system.

EnGenius is one of the most trusted names in the North American long range cordless phone market. Their DuraFon multi-line long range cordless phone system has been satisfying customers for years. Now, you can add the DuraFon-SIP long range cordless phone to your existing IP-PBX system.

It’s a pretty cool system, supporting up to four concurrent conversations (either 4 SIP calls or 3 SIP calls + 1 PSTN) and a range of up to 12 floors in-building coverage, up to 250,000 sq. ft. in warehouse settings or up to 3000 sq. acres in open range settings.

The DuraFon-SIP system supports up to 10 long range cordless handsets, each of which feature 2-Way Intercom and Broadcast features. More than one DuraFon-SIP base station can be added to your IP-PBX, but there are some limitations on phone conversations between handsets registered to different base stations. Most notably, the 2-Way Intercom and Push-to-Talk features won’t work, but you can still make handset to handset calls by using PBX extension-to-extension calls.

If you have questions about the DuraFon-SIP, check out our extensive DuraFon-SIP FAQ section or call one of our sales reps at 1-855-929-9199 and they’ll be happy to find the answers to your questions.

NEC Adds 9.5″ SV9100 Chassis For Small Business Clients

NEC recently added the smaller 9.5″ SV9100 phone system chassis, matching it’s predecessor, the 9.5″ SV8100 cabinet for small business customers.

NEC SV9100 9.5 inch chassis

Compact NEC SV9100 9.5″ Chassis for Small Business

Telephone Magic Inc. has been installing these smaller chassis SV9100 systems for a few months now and the verdict is in… WE LOVE IT! The 9.5″ chassis offers small businesses a cost-effective way to get the high end features of the award winning NEC SV9100 platform.

While the SV9100 is based on the solid foundation of the SV8100 platform, it has a much more powerful processor. It does away with the need for the PZ-VM21 Voice Mail card holder and the PZ-ME50-US Expanded Memory card, The InMail voice mail packake is now stored on a micro SD card which clicks right into a slot on the main control card (GCD-CP10). Like the SV8100, this system is hybrid in nature. It handles both digital and IP phones, has the capability to network between sites and add SIP trunks as bandwidth grows and QoS become more stable.

NEC UT880 tablet tepehone

The UT880 combines the ease of a touchscreen tablet and a familiar telephone keypad!

Customers are RAVING about the new UT880 Tablet Phone which combines the look and feel of a tablet with a standard telephone handset interface. This phone terminal combines touchscreen capabilities with a familiar phone keypad and video options – it is simply breathtaking!

NEC’s UT880 Universal Client is a multiline telephone application that emulates an NEC 32-line DESI-less telephone, comes standard in the SV9100’s user licensing packages. The interface of the UT880 Universal Client is designed to improve the overall user experience, while remaining intuitive—with no extensive training needed. You can see at-a-glance if you have new voice or instant message notifications, missed calls, meetings and new emails plus it provides access to all of the standard system features.

The UT880 and NEC's SV9100 create a powerful combination of innovation and user features!

The UT880 and NEC’s SV9100 create a powerful combination of innovation and user features!

Additionally, the UT880 enables access to the UC Suite Client – corporate directory, presence, instant messaging, unified messaging and call control – right on your desktop phone.

When NEC first release the SV9100 they created the UNIVERGE SV9100S and SV9100E Communications Servers. While they are both robust, feature-rich, Unified Communications enabled systems that are ideal for small and medium-sized businesses, the added introduction of the 9.5″ chassis offers the smallest of business clients to take advantage of the powerful SV9100 platform. Each server is designed to help solve today’s communications challenges and is built with your migration path in mind, so you can scale your communications as your business grows.

Because it is so future friendly and upgraded by frequent software improvements, NEC's SV9100 is likely the LAST communication system your business will ever purchase!

Because it is so future friendly and upgraded by frequent software improvements, NEC’s SV9100 is likely the LAST communication system your business will ever purchase!

The one thing we love about NEC’s SV9100 is that it is likely the last communication system your business will purchase. Unlike previous “in the box” phone systems that had a certain amount of set features that became antiquated and redundant over time, the SV9100 is future friendly – it’s a server that will regularly be improved going forward via software updates. As new features are invented and brought to market they will become available to your business team as you keep your SV9100 current with the latest Software Assurance,

The SV9100 also comes with a simplified user-licensing structure, which allows you to only pay for what your business needs, as you need it. Gone are the days of paying for 40 voice mail boxes when all you needed was six! Gone are the days of having to buy voice mail ports to be able to handle more calls. This system is provisioned for sixteen ports that will handle as many or as few calls as necessary. The SV9100 also easily integrates with your existing NEC technology.

In short, we are VERY impressed with the SV9100 communication system, and our initial experience with it tells us you will never regret a move to this platform. It is built on a solid foundation and will grow in just about any way you wish as your business changes and expands.