Category Archives: Avaya IP Office

Avaya D100 Wireless Phone System

Avaya had a wildly popular wireless phone known as the 3810. It was so popular that we still get a lot of inquiries for it. The Avaya 3810 was discontinued in 2011 but thanks to the internet, it’s possible to search for anything.

Avaya D100 wireless phone systemTo answer the need, Avaya introduced the D100 SIP DECT wireless phone system. It is a really slick system that can be managed via the IP Office Manager without any additional configuration needed. The range of the base station is between 100~350 feet indoors and up to 700 feet in the open. We all know there are many factors that work to decrease wireless signal strength, so Avaya addressed this through repeaters that can be added to the system, each with its own 100~350 feet coverage range. You can add up to 6 repeaters on the system to get more coverage. The repeaters don’t require any additional wiring – just a plug – so it’s a really nice solution.

Each base station can connect with up to 8 Avaya D160 handsets, and you can connect up to four base stations per IP Office installation. Since the system is integrated with IP Office, the handsets support IP Office features like Busy Lamp Field (BLF), Message Waiting Indicator (MWI), hot desking, emergency calls, programmable buttons and more.

The D160 handset offers a handsfree mode, and you can also use a corded headset like the Plantronics MX500C which plugs into the headset jack. Unfortunately there’s no Bluetooth option but all in all, the handset’s a solid performer.

For many companies using IP Office, the D100 system is what we recommend for their wireless solution. It’s a plug-and-play solution that provides lots of flexibility and features. If you’re looking for wireless freedom with your Avaya IP Office phone system, check out the Avaya D100 wireless phone system.


Redundancy and Resiliency with Avaya IP Office

IP Office has no moving parts and is a solid state phone system. No Hard disk drive or fans and so less points of failure with consequent increased resilency. In networked sites IPO provides IP Phone and vmail resiliency with preferred and advanced editions.

IP Office can have full redundancy by running multiple copies running at alternate locations or offices. You can have the IP phones from a primary IP Office cabinet fail over to a redundant alternate cabinet, and vice versa. This redundancy can be either local (LAN), or wide area (WAN)

For example, say you have a primary IP Office in Birmingham with 100 users, and alternate IP Offices in various offices with 30 users each. The handsets from London can re-authenticate to an alternate switche in one of the other locations if the system in London fails, and vice versa with London providing the back-up for the other system. Add SIP trunks, and you can have the dial tone fail over as well. With IP Office, you have the choice to set up your network as a mesh or star configuration. A mesh offers more failover choices than a star, by preventing overloads on any one particular server.

IP Office Voicemail Failover

Not only can the Avaya IP Office operating with release 6.1 support IP Office cabinet failover, it can also support an extremely elegant voicemail failover unprecedented in the SMB market. Various levels are available:

Centralized Voicemail

Centralized Voicemail Pro uses a single Voicemail Pro server to provide voicemail services for all IP Offices in the Small Community Network. Except for use of ContactStore, only the central IP Office hosting the voicemail server requires licensing for Voicemail Pro operation and features. The central IP Office is licensed as normal for Voicemail Pro operation and the voicemail features required. The other IP Offices only require licenses.

Centralized Voicemail with Fallback IP Office

Control of the voicemail server can be assumed by another IP Office if the central IP Office becomes unavailable. This is a feature of IP Office Release 5.0+ with Voicemail Pro 5.0+. The fallback IP Office that assumes control of the voicemail server requires licenses for Voicemail Pro operation and the features required during fallback.

Centralized Voicemail with a Backup Voicemail Server

The central IP Office hosting the voicemail server can be configured with the IP address of a backup voicemail server. During normal operation, call flows and other settings on the backup server are kept synchronized with those of the primary voicemail server. If the primary voicemail server becomes unavailable to the network, voicemail services are provided by the backup voicemail server. This is part of IP Office Release 6.0+ with Voicemail Pro 6.0+. IIS SMTP is used to exchange information between the servers, using only existing licenses.

Centralized Voicemail with Distributed Voicemail Servers

Other IP Offices in the Small Community Network can host their own Voicemail Pro server. That server is then used for the IP Office’s voicemail functions except message storage. This is a feature of IP Office Release 6.0+ with Voicemail Pro 6.0+; IIS SMTP is used to exchange information between the servers. The distributed voicemail server provides all voicemail services except voicemail collection for its associated IP Office. Each IP Office using a distributed voicemail server must have licenses for Voicemail Pro operation and the voicemail features required.

In all the cases above, the central voicemail server remains the store for messages and recordings (except for Exchange UMS users). The central voicemail server does message waiting indication and is the voicemail server used for message collection. Only when the central server is temporarily unavailable will the backup or any distributed server do message storage and collection. In those scenarios, when the central server is restored, messages collected by the backup or distributed servers are forwarded to the central server.

For more information on Avaya IP Office on the IP500 phone system, contact Ryan Altseimer toll-free at 1-855-929-9199.

New Year, New Phone System Gear!

Is YOUR business phone system 5-10 years old? God forbid it is not OLDER than that as it simply qualifies for display at the Smithsonian in that case.

The biggest improvements in telecom systems in the past 5+ years are things like #BYOD, Mobile Extension, Voice Mail to Email, improvements to integrated #UC (Unified Communications), SIP trunking, etc. If your business telephone system is older than that, there is a good chance it does NOT include capabilities for these advanced but necessary features in the age of improved accessibility from clients, suppliers, and co-workers.

In the spirit of New Years Resolutions, it’s time to propose a new telephony platform for YOUR business!

Here’s some choices in a varied range of features and pricing:

Avaya IP Office – After purchasing the SMB platforms from Nortel, Avaya captured an “Upgrade with us” capability and have been porting clients over to the Avaya IP 500 phone system by allowing Nortel users to keep their existing phones. This prevented the Nortel ICS line from eventually becoming a dead end for users. Expansion is a snap as well, with IP 500 Expansion cards and modules. Users can eventually add to and/or replace phones with a wide range of choices of new Avaya IP Office phones.

NEC SV8100 phone system – This system has all of the features mentioned below. We love Voice Mail to Email and Mobile Extension to keep in touch with your clients, even when you are not in the office.

Avaya / Nortel BCM – When Avaya took over the Nortel SMB lines, one of the exciting acquisitions was the Business Communication Manager – or BCM. The BCM starts with the small business BCM 50, a compact but powerful IP capable telephone system. The other currect BCM brought over initially to Avaya was the BCM 450 for enterprise clients. Both of these platforms are easily expandable with a variety of optional hardware, referred to as BCM Media Bay Modules, and software, often called BCM Key Code Licenses.

Regardless of which phone system you choose to upgrade to, think about all the things you wish to do with your business telephones and then call Ryan Altseimer toll-free at 1.855.929.9199, extension 3007, to match your requirements and budget to an appropriate system. Happy New Year from all of us at Telephone Magic – we hope to assist you with YOUR New Year’s Telecom Resolution!

What’s New in Avaya IP Office 9.0

Say goodbye to Avaya IP Office 8.0 and 8.1 ~ IP Office 9.0 is here and promises to deliver a slew of new features and upgrades to your Avaya IP 500 V2 phone system!

The Avaya IP Office 9.0 communications system provides you with a unified communications system to help ensure you’re managing your communications effectively and efficiently. Once you’ve chosen the right Avaya IP Office communications system for your business, you then simply select any additional user functionality you need from the following:

Mobile Worker (BYOD is here!)

It is all about BYOD (Bring Your Own Device) these days! Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.

Power User (Is this YOU?)

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages – voice, email, and fax – in a single inbox (Unified Communications), and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Teleworker (Remote Connectivity)

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

Here are some helpful Avaya guides to allow you to further understand the new features and impact of IP Office 9.0:

DECT – D100 SIP Wireless Terminal User Guide

Flare – Using Avaya Flare Experience for Windows

Flare- Using Avaya Flare Experience for iPad Devices

CCR – Using Customer Call Reporter 9.0

CCR – Customer Call Reporter Custom Report Walk Through

one-X Portal – Using one-X Portal for IP Office

Softphone – IP Office Softphone User Guide (Windows)

Softphone – IP Office Softphone User Guide (Mac)

one-X Mobile – Using one-X Mobile Preferred for IP Office on Apple

Telephone Magic YouTube Channel Offers Telecom Tips

Well we finally have all our ducks in a row to start our Telephone Magic channel series which will focus on Telecom Tips related to business phone system products.

Our FIRST YouTube Telecom Tip is all about buying your business phone system equipment at wholesale prices:

Telecom Tips: How to Buy Business Phone Systems Wholesale

How to Order business telephone system equipment and phones “Wholesale Direct” online ~ It is Easy and Fast to get an “Express Quote” for the business office phone system hardware and accessories you need. Follow these steps and cut out the middle man.

Our second installment of Telecom Tips is all about the phones and accessories in the Avaya 1400 digital phone series:

Telecom Tips: Avaya 1400 Series digital phones

The Avaya 1400 Series phones are for use with the Avaya IP Office business phone system. The line consists of the Avaya 1403 phone, the 1408 phone and the 1416 phone models, along with the DBM32 button module. Buy them online at wholesale prices!

Be sure to Subscribe, Comment, and, we hope, “LIKE” our Telecom Tips video installments on YouTube and we trust you will enjoy being in on the “ground floor” of our channel. We appreciate you taking the time to interact with us!

In Our 25th Year, it’s Exciting Times at Telephone Magic!

Wow! It is hard to believe but we are in our 25th year in business at Telephone Magic Inc. One might think it would be time to sit back and enjoy the fruit of our success, but I have not been this busy in about nine or ten years. But it is FUN. So many exciting things are happening in and around our company.

We are now well into a website redesign that will bring us up to Web 2.0 standards. The new site will sport a beautiful graphic design, easy to navigate menus, online chat with “live” quotes, and an “Express Quote!” option available from any page of our site.

We carry more products today than ever before and more product lines are being added every day. If you don’t see it, we probably have it. If we do not have it, we will get it for you fast. From systems, phones, and equipment for Avaya IP Office IP500, to the Avaya BCM and Definity PBX. From Nortel Norstar and BCM 50 and 450, to Meridian 1 / Option 11C PBX. From NEC’s SV8100 phone system to Mitel, Cisco IP, Polycom, Plantronics, Teledex, Scitec, TeleMatrix, EnGenius and more. We carry it all!

The thing we are most proud of is the fact that we actually establish RELATIONSHIPS on the web. That is something that is considered very rare with this saturated world we live in online.

At telephone Magic we are also doing our darned best to build real interaction in the Social Media world. We have lots of exciting things planned for YOU if you FOLLOW US on Facebook, Twitter, Google+, LinkedIn, and most recently Pinterest. Be sure to use the handy links on the right side of our Blog page, Follow Us, and stay tuned for some cool and fun activities, contests, and product and site news.

At this time, we would like to thank YOU, and all of our clients, both present and past, for helping us build towards our 25th Anniversary early in 2014!

Phone System Manuals & User Guide Links: Nortel Meridian Norstar, Avaya IP Office, and NEC SV8100

We get TONS of calls each week for technical assistance with Nortel Norstar and Meridian phone systems. Ditto for Avaya IP Office and NEC SV8100 telephone system platforms.

While we DO supply limited technical support to clients that purchased their business phone equipment from Telephone Magic Inc., there is no way for us to be on site or offer no-cost help to non-clients. In a nutshell, how would we stay in business if we gave away the farm (time and technical staff) to callers that never purchased their telephone system from us directly?

That out of the way, Telephone Magic DOES have a wealth of information readily available on our website that is FREE for visitors to access and/or download to assist them with minor technical issues or for educational purposes related to their business phone system.

Telephone Magic’s main phone system manuals page contains user guides, brochures and information related to the Nortel Norstar and Merdian telephone systems, Avaya IP office IP 500 platform, NEC Univerge SV8100 IP phone system and much more. We encourage everyone to utilize this vast resource as a means to help with minor programming issues, etc.

Telephone Magic has long since been a leading source for wholesale business phones, telephone system parts, cards, equipment, etc.. On the other hand, when it comes to actual service related to major problems with your telephone system, we always recommend that you contact a authorized dealer in your local area.

While local telecom dealers not always competitive when it comes to pricing for wholesale system phones and hardware, they usually offer prompt and efficient service on the brand they specialize in. They can keep your business telephone system running efficiently and handle any adds/moves/changes you may require.

Businesses Have Their Own Private Social Network!

Most people probably don’t realize that long before the explosion of Social Networking sites like Facebook, MySpace, Twitter, and LinkedIn (for business networking) every business to some extent already had their OWN social network – their business phone system.

Indeed, the business phone system links together everyone in a business and allows for communication between all members of this “community” via intercom. Furthermore, every time a speed dial number to a client or supplier is added to the business phone system, this private and very much unique social network grows by extension. As with a Facebook type social network, each of these added contacts to a phone system directory has their own set of unique contacts (both internally and externally), that may or may not eventually impact your own phone system network.

When you think of your business phone system in these terms you really start to understand the true importance of this key component of business equipment. Whether it be an IP capable system such as the Avaya IP Office phone platform or a more basic line such as the Nortel Norstar phone system, As your “social” network grows so does your business!

Enjoy your day and take full advantage of YOUR private business social network. 😉

Avaya IP Office IP500 Phone System

If there’s one thing a large company needs to keep in business, it’s a reputation for quality. With today’s global marketplace relying on telecommunication, quality is even more essential. Fortunately an Avaya IP Office 500 PABX specializes in quality, reliability and scalability for large businesses.

The challenges of running a business with 100 or more employees aren’t simply issues of size. Big business needs quality technology, but at a scale that’s both economical and functional. That’s where an Avaya IP Office 500 PABX can be an excellent telephone solution.

In addition, Avaya’s IP Office 500 PABX gives senior executives of large companies an effective method for managing the total cost of ownership (TOC) of a computer-integrated telephone system.

Perhaps this high level of administrative control offers a good reason why Avaya phone systems are found in some 90 percent of Fortune 500 companies.

Furthermore, the Avaya IP 500 PABX offers multiple options for integrating business functions through the telephone system.

{The IP 500’s ease of use and administration means that the company has control of its telephone system. This feature alone can save a business thousands of dollars through life of the phone system. The IP 500’s software also can be updated to incorporate new technology.}

The IP 500 can link a Customer Relationship Management (CRM) database into the VoIP (Voice over Internet Protocol) for easier customer calling. It can connect multiple work sites through a Virtual Phone Network (VPN) or provide remote computer access, sometimes known as “hotdesking” to staff that travel or telecommute.

{Sharp business executives recognize that a telephone system’s costs associated over its life cycle can easily get out of hand, given the speed of technology changes these days. Avaya’s system is designed to be easily and economically upgradable from the outset, giving the company total control of its telephone operations. With this level of administrative control, a large company can save thousands of dollars on maintenance and upgrade throughout the life of the telephone system.}

Among the Avaya IP 500 PABX’s other features are* Easy-to-use handsets. * A computer-telephone integration interface that’s considered one of the most user-friendly on the market.* A computer-telephone integration interface that’s considered one of the most user-friendly ones.

While the precise configuration need by a business will govern the cost of an Avaya IP 500 PABX installation, the short-term expense will quickly be recovered through the savings on administration, maintenance and upgrades.

Consider this list of customizable features:
* Call Accounting
* Multi-site IP networking
* Multiple options for voicemail
* Teleconferencing for up to 64 parties on line at once
* Teleconferencing for up to 64 parties on line at once
* IP Handsets and IP soft phones

The Avaya IP 500 PABX also guards a business against the added expense of having to toss out an old system in order to get improved technology. Avaya’s software can be easily updated to new improvements in telecommunications. The Avaya IP500 phone system, its data cards , and phones are covered by a 12-month warranty. Training and technical support are also available.

An Avaya IP500 PABX telephone system helps business be big and beautiful.

(edited reprint from True Tips and Facts)

Avaya’s IP Office "Best Kept Secret"!

If your company is considering a new phone system or has already purchased and settled in on the Avaya IP Office phone system platform, you need to know about the best kept secret in the telecom industry – the “Avaya Knowledgebase“. Actually, it’s not a secret at all but the average Avaya IP Office customer does not know it even exists. We, on the other hand, actively encourage our clients to use the Avaya Knowledgebase for all it’s worth.

The Avaya Knowledgebase is a truly phenomenal information source for all Avaya IP Office products. The detailed information available shows you the powerful capabilities of the IP Office platform, inclusive of the Avaya IP 500 and the previous Avaya IP 412 which will be discontinued with the new IP 500 5.0 firmware release.

All of the IP 500 expansion modules are described in amazing detail in the Knowledgebase, along with the various series of phones – both digital and VoIP Avaya IP Office phones.

If you are considering purchasing a new business phone system, are upgrading from an Avaya Partner ACS, or are already utilizing the Avaya IP Office phone system platform, I highly recommend that you bookmark the Avaya Knowledgebase as it is a one-stop source for anything related to the IP Office platform.