Category Archives: Avaya IP500

Redundancy and Resiliency with Avaya IP Office

IP Office has no moving parts and is a solid state phone system. No Hard disk drive or fans and so less points of failure with consequent increased resilency. In networked sites IPO provides IP Phone and vmail resiliency with preferred and advanced editions.

IP Office can have full redundancy by running multiple copies running at alternate locations or offices. You can have the IP phones from a primary IP Office cabinet fail over to a redundant alternate cabinet, and vice versa. This redundancy can be either local (LAN), or wide area (WAN)

For example, say you have a primary IP Office in Birmingham with 100 users, and alternate IP Offices in various offices with 30 users each. The handsets from London can re-authenticate to an alternate switche in one of the other locations if the system in London fails, and vice versa with London providing the back-up for the other system. Add SIP trunks, and you can have the dial tone fail over as well. With IP Office, you have the choice to set up your network as a mesh or star configuration. A mesh offers more failover choices than a star, by preventing overloads on any one particular server.

IP Office Voicemail Failover

Not only can the Avaya IP Office operating with release 6.1 support IP Office cabinet failover, it can also support an extremely elegant voicemail failover unprecedented in the SMB market. Various levels are available:

Centralized Voicemail

Centralized Voicemail Pro uses a single Voicemail Pro server to provide voicemail services for all IP Offices in the Small Community Network. Except for use of ContactStore, only the central IP Office hosting the voicemail server requires licensing for Voicemail Pro operation and features. The central IP Office is licensed as normal for Voicemail Pro operation and the voicemail features required. The other IP Offices only require licenses.

Centralized Voicemail with Fallback IP Office

Control of the voicemail server can be assumed by another IP Office if the central IP Office becomes unavailable. This is a feature of IP Office Release 5.0+ with Voicemail Pro 5.0+. The fallback IP Office that assumes control of the voicemail server requires licenses for Voicemail Pro operation and the features required during fallback.

Centralized Voicemail with a Backup Voicemail Server

The central IP Office hosting the voicemail server can be configured with the IP address of a backup voicemail server. During normal operation, call flows and other settings on the backup server are kept synchronized with those of the primary voicemail server. If the primary voicemail server becomes unavailable to the network, voicemail services are provided by the backup voicemail server. This is part of IP Office Release 6.0+ with Voicemail Pro 6.0+. IIS SMTP is used to exchange information between the servers, using only existing licenses.

Centralized Voicemail with Distributed Voicemail Servers

Other IP Offices in the Small Community Network can host their own Voicemail Pro server. That server is then used for the IP Office’s voicemail functions except message storage. This is a feature of IP Office Release 6.0+ with Voicemail Pro 6.0+; IIS SMTP is used to exchange information between the servers. The distributed voicemail server provides all voicemail services except voicemail collection for its associated IP Office. Each IP Office using a distributed voicemail server must have licenses for Voicemail Pro operation and the voicemail features required.

In all the cases above, the central voicemail server remains the store for messages and recordings (except for Exchange UMS users). The central voicemail server does message waiting indication and is the voicemail server used for message collection. Only when the central server is temporarily unavailable will the backup or any distributed server do message storage and collection. In those scenarios, when the central server is restored, messages collected by the backup or distributed servers are forwarded to the central server.

For more information on Avaya IP Office on the IP500 phone system, contact Ryan Altseimer toll-free at 1-855-929-9199.

What’s New in Avaya IP Office 9.0

Say goodbye to Avaya IP Office 8.0 and 8.1 ~ IP Office 9.0 is here and promises to deliver a slew of new features and upgrades to your Avaya IP 500 V2 phone system!

The Avaya IP Office 9.0 communications system provides you with a unified communications system to help ensure you’re managing your communications effectively and efficiently. Once you’ve chosen the right Avaya IP Office communications system for your business, you then simply select any additional user functionality you need from the following:

Mobile Worker (BYOD is here!)

It is all about BYOD (Bring Your Own Device) these days! Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.

Power User (Is this YOU?)

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages – voice, email, and fax – in a single inbox (Unified Communications), and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Teleworker (Remote Connectivity)

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

Here are some helpful Avaya guides to allow you to further understand the new features and impact of IP Office 9.0:

DECT – D100 SIP Wireless Terminal User Guide

Flare – Using Avaya Flare Experience for Windows

Flare- Using Avaya Flare Experience for iPad Devices

CCR – Using Customer Call Reporter 9.0

CCR – Customer Call Reporter Custom Report Walk Through

one-X Portal – Using one-X Portal for IP Office

Softphone – IP Office Softphone User Guide (Windows)

Softphone – IP Office Softphone User Guide (Mac)

one-X Mobile – Using one-X Mobile Preferred for IP Office on Apple

Telephone Magic YouTube Channel Offers Telecom Tips

Well we finally have all our ducks in a row to start our Telephone Magic YouTube.com channel series which will focus on Telecom Tips related to business phone system products.

Our FIRST YouTube Telecom Tip is all about buying your business phone system equipment at wholesale prices:

Telecom Tips: How to Buy Business Phone Systems Wholesale

How to Order business telephone system equipment and phones “Wholesale Direct” online ~ It is Easy and Fast to get an “Express Quote” for the business office phone system hardware and accessories you need. Follow these steps and cut out the middle man.

Our second installment of Telecom Tips is all about the phones and accessories in the Avaya 1400 digital phone series:

Telecom Tips: Avaya 1400 Series digital phones

The Avaya 1400 Series phones are for use with the Avaya IP Office business phone system. The line consists of the Avaya 1403 phone, the 1408 phone and the 1416 phone models, along with the DBM32 button module. Buy them online at wholesale prices!

Be sure to Subscribe, Comment, and, we hope, “LIKE” our Telecom Tips video installments on YouTube and we trust you will enjoy being in on the “ground floor” of our channel. We appreciate you taking the time to interact with us!

Phone System Manuals & User Guide Links: Nortel Meridian Norstar, Avaya IP Office, and NEC SV8100

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We get TONS of calls each week for technical assistance with Nortel Norstar and Meridian phone systems. Ditto for Avaya IP Office and NEC SV8100 telephone system platforms.

While we DO supply limited technical support to clients that purchased their business phone equipment from Telephone Magic Inc., there is no way for us to be on site or offer no-cost help to non-clients. In a nutshell, how would we stay in business if we gave away the farm (time and technical staff) to callers that never purchased their telephone system from us directly?

That out of the way, Telephone Magic DOES have a wealth of information readily available on our website that is FREE for visitors to access and/or download to assist them with minor technical issues or for educational purposes related to their business phone system.

Telephone Magic’s main phone system manuals page contains user guides, brochures and information related to the Nortel Norstar and Merdian telephone systems, Avaya IP office IP 500 platform, NEC Univerge SV8100 IP phone system and much more. We encourage everyone to utilize this vast resource as a means to help with minor programming issues, etc.

Telephone Magic has long since been a leading source for wholesale business phones, telephone system parts, cards, equipment, etc.. On the other hand, when it comes to actual service related to major problems with your telephone system, we always recommend that you contact a authorized dealer in your local area.

While local telecom dealers not always competitive when it comes to pricing for wholesale system phones and hardware, they usually offer prompt and efficient service on the brand they specialize in. They can keep your business telephone system running efficiently and handle any adds/moves/changes you may require.

Avaya IP Office IP500 Phone System

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If there’s one thing a large company needs to keep in business, it’s a reputation for quality. With today’s global marketplace relying on telecommunication, quality is even more essential. Fortunately an Avaya IP Office 500 PABX specializes in quality, reliability and scalability for large businesses.

The challenges of running a business with 100 or more employees aren’t simply issues of size. Big business needs quality technology, but at a scale that’s both economical and functional. That’s where an Avaya IP Office 500 PABX can be an excellent telephone solution.

In addition, Avaya’s IP Office 500 PABX gives senior executives of large companies an effective method for managing the total cost of ownership (TOC) of a computer-integrated telephone system.

Perhaps this high level of administrative control offers a good reason why Avaya phone systems are found in some 90 percent of Fortune 500 companies.

Furthermore, the Avaya IP 500 PABX offers multiple options for integrating business functions through the telephone system.

{The IP 500’s ease of use and administration means that the company has control of its telephone system. This feature alone can save a business thousands of dollars through life of the phone system. The IP 500’s software also can be updated to incorporate new technology.}

The IP 500 can link a Customer Relationship Management (CRM) database into the VoIP (Voice over Internet Protocol) for easier customer calling. It can connect multiple work sites through a Virtual Phone Network (VPN) or provide remote computer access, sometimes known as “hotdesking” to staff that travel or telecommute.

{Sharp business executives recognize that a telephone system’s costs associated over its life cycle can easily get out of hand, given the speed of technology changes these days. Avaya’s system is designed to be easily and economically upgradable from the outset, giving the company total control of its telephone operations. With this level of administrative control, a large company can save thousands of dollars on maintenance and upgrade throughout the life of the telephone system.}

Among the Avaya IP 500 PABX’s other features are* Easy-to-use handsets. * A computer-telephone integration interface that’s considered one of the most user-friendly on the market.* A computer-telephone integration interface that’s considered one of the most user-friendly ones.

While the precise configuration need by a business will govern the cost of an Avaya IP 500 PABX installation, the short-term expense will quickly be recovered through the savings on administration, maintenance and upgrades.

Consider this list of customizable features:
* Call Accounting
* Multi-site IP networking
* Multiple options for voicemail
* Teleconferencing for up to 64 parties on line at once
* Teleconferencing for up to 64 parties on line at once
* IP Handsets and IP soft phones

The Avaya IP 500 PABX also guards a business against the added expense of having to toss out an old system in order to get improved technology. Avaya’s software can be easily updated to new improvements in telecommunications. The Avaya IP500 phone system, its data cards , and phones are covered by a 12-month warranty. Training and technical support are also available.

An Avaya IP500 PABX telephone system helps business be big and beautiful.

(edited reprint from True Tips and Facts)

New Telephone Magic Press Release is now "LIVE"

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Well it took 2 days but our 20th Anniversary press announcement is active:

http://www.prweb.com/releases/2009/07/prweb2604644.htm

We will have numerous news releases related to new product lauches coming in the next few weeks so stay tuned!

Back with a Vengeance!

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OK I must admit it’s just a snappy ‘movie’ title – lmao.

All kidding aside, we are glad to be blogging again here at Telephone Magic – so much has happened in the past couple of years and we are thrilled to be able to start writing about it again.

Let’s start with AVAYA – we have really expanded our Avaya offerings – from the new IP500 IP Office platform (along with all the digital Avaya phones, VoIP IP phones, and wireless phones) to a complete selection of Avaya Definity PBX circuit packs / cards and Definity phones, we are now a leader in wholesale Internet Avaya telecom products.

We are now celebrating over 20 years in business and things have never been more exciting in the telecom field. Convergence is here and we seem to find new products to talk about every day. In the coming weeks and months I will do my best to bring you the latest telecom products that can make your business run smoother or solve issues within your structure.

My thanks go out to Mark Kawabe for incepting this blog and making it an interesting going concern. I will do my best to bring you the same interesting product information with a smile or two mixed in for good measure.

Cheers!