Category Archives: Avaya

Avaya D100 Wireless Phone System

Avaya had a wildly popular wireless phone known as the 3810. It was so popular that we still get a lot of inquiries for it. The Avaya 3810 was discontinued in 2011 but thanks to the internet, it’s possible to search for anything.

Avaya D100 wireless phone systemTo answer the need, Avaya introduced the D100 SIP DECT wireless phone system. It is a really slick system that can be managed via the IP Office Manager without any additional configuration needed. The range of the base station is between 100~350 feet indoors and up to 700 feet in the open. We all know there are many factors that work to decrease wireless signal strength, so Avaya addressed this through repeaters that can be added to the system, each with its own 100~350 feet coverage range. You can add up to 6 repeaters on the system to get more coverage. The repeaters don’t require any additional wiring – just a plug – so it’s a really nice solution.

Each base station can connect with up to 8 Avaya D160 handsets, and you can connect up to four base stations per IP Office installation. Since the system is integrated with IP Office, the handsets support IP Office features like Busy Lamp Field (BLF), Message Waiting Indicator (MWI), hot desking, emergency calls, programmable buttons and more.

The D160 handset offers a handsfree mode, and you can also use a corded headset like the Plantronics MX500C which plugs into the headset jack. Unfortunately there’s no Bluetooth option but all in all, the handset’s a solid performer.

For many companies using IP Office, the D100 system is what we recommend for their wireless solution. It’s a plug-and-play solution that provides lots of flexibility and features. If you’re looking for wireless freedom with your Avaya IP Office phone system, check out the Avaya D100 wireless phone system.


Redundancy and Resiliency with Avaya IP Office

IP Office has no moving parts and is a solid state phone system. No Hard disk drive or fans and so less points of failure with consequent increased resilency. In networked sites IPO provides IP Phone and vmail resiliency with preferred and advanced editions.

IP Office can have full redundancy by running multiple copies running at alternate locations or offices. You can have the IP phones from a primary IP Office cabinet fail over to a redundant alternate cabinet, and vice versa. This redundancy can be either local (LAN), or wide area (WAN)

For example, say you have a primary IP Office in Birmingham with 100 users, and alternate IP Offices in various offices with 30 users each. The handsets from London can re-authenticate to an alternate switche in one of the other locations if the system in London fails, and vice versa with London providing the back-up for the other system. Add SIP trunks, and you can have the dial tone fail over as well. With IP Office, you have the choice to set up your network as a mesh or star configuration. A mesh offers more failover choices than a star, by preventing overloads on any one particular server.

IP Office Voicemail Failover

Not only can the Avaya IP Office operating with release 6.1 support IP Office cabinet failover, it can also support an extremely elegant voicemail failover unprecedented in the SMB market. Various levels are available:

Centralized Voicemail

Centralized Voicemail Pro uses a single Voicemail Pro server to provide voicemail services for all IP Offices in the Small Community Network. Except for use of ContactStore, only the central IP Office hosting the voicemail server requires licensing for Voicemail Pro operation and features. The central IP Office is licensed as normal for Voicemail Pro operation and the voicemail features required. The other IP Offices only require licenses.

Centralized Voicemail with Fallback IP Office

Control of the voicemail server can be assumed by another IP Office if the central IP Office becomes unavailable. This is a feature of IP Office Release 5.0+ with Voicemail Pro 5.0+. The fallback IP Office that assumes control of the voicemail server requires licenses for Voicemail Pro operation and the features required during fallback.

Centralized Voicemail with a Backup Voicemail Server

The central IP Office hosting the voicemail server can be configured with the IP address of a backup voicemail server. During normal operation, call flows and other settings on the backup server are kept synchronized with those of the primary voicemail server. If the primary voicemail server becomes unavailable to the network, voicemail services are provided by the backup voicemail server. This is part of IP Office Release 6.0+ with Voicemail Pro 6.0+. IIS SMTP is used to exchange information between the servers, using only existing licenses.

Centralized Voicemail with Distributed Voicemail Servers

Other IP Offices in the Small Community Network can host their own Voicemail Pro server. That server is then used for the IP Office’s voicemail functions except message storage. This is a feature of IP Office Release 6.0+ with Voicemail Pro 6.0+; IIS SMTP is used to exchange information between the servers. The distributed voicemail server provides all voicemail services except voicemail collection for its associated IP Office. Each IP Office using a distributed voicemail server must have licenses for Voicemail Pro operation and the voicemail features required.

In all the cases above, the central voicemail server remains the store for messages and recordings (except for Exchange UMS users). The central voicemail server does message waiting indication and is the voicemail server used for message collection. Only when the central server is temporarily unavailable will the backup or any distributed server do message storage and collection. In those scenarios, when the central server is restored, messages collected by the backup or distributed servers are forwarded to the central server.

For more information on Avaya IP Office on the IP500 phone system, contact Ryan Altseimer toll-free at 1-855-929-9199.

New Year, New Phone System Gear!

Is YOUR business phone system 5-10 years old? God forbid it is not OLDER than that as it simply qualifies for display at the Smithsonian in that case.

The biggest improvements in telecom systems in the past 5+ years are things like #BYOD, Mobile Extension, Voice Mail to Email, improvements to integrated #UC (Unified Communications), SIP trunking, etc. If your business telephone system is older than that, there is a good chance it does NOT include capabilities for these advanced but necessary features in the age of improved accessibility from clients, suppliers, and co-workers.

In the spirit of New Years Resolutions, it’s time to propose a new telephony platform for YOUR business!

Here’s some choices in a varied range of features and pricing:

Avaya IP Office – After purchasing the SMB platforms from Nortel, Avaya captured an “Upgrade with us” capability and have been porting clients over to the Avaya IP 500 phone system by allowing Nortel users to keep their existing phones. This prevented the Nortel ICS line from eventually becoming a dead end for users. Expansion is a snap as well, with IP 500 Expansion cards and modules. Users can eventually add to and/or replace phones with a wide range of choices of new Avaya IP Office phones.

NEC SV8100 phone system – This system has all of the features mentioned below. We love Voice Mail to Email and Mobile Extension to keep in touch with your clients, even when you are not in the office.

Avaya / Nortel BCM – When Avaya took over the Nortel SMB lines, one of the exciting acquisitions was the Business Communication Manager – or BCM. The BCM starts with the small business BCM 50, a compact but powerful IP capable telephone system. The other currect BCM brought over initially to Avaya was the BCM 450 for enterprise clients. Both of these platforms are easily expandable with a variety of optional hardware, referred to as BCM Media Bay Modules, and software, often called BCM Key Code Licenses.

Regardless of which phone system you choose to upgrade to, think about all the things you wish to do with your business telephones and then call Ryan Altseimer toll-free at 1.855.929.9199, extension 3007, to match your requirements and budget to an appropriate system. Happy New Year from all of us at Telephone Magic – we hope to assist you with YOUR New Year’s Telecom Resolution!

Merry Christmas from all of us at Telephone Magic!

What a year it has been! Many changes and tons of improvements that directly benefit our customers. We would just like to take the time to reach out to our clients, friends, and family to wish everyone the very best of the holiday season and a Happy New Year.



Some of the improvements we have made this year include full overhauls of our websites, including our main US / International Website, our Canadian Web Portal, and our Hotel Room Phones site.

New features include our “Express Quote” option and we now offer on-site Live Chat to answer any questions you may have. We also have improved site navigation with a “Mega-Menu” and easy to find and use site Search.

Our blog has moved on site and we now have a complete suite of social media sites to allow our clients to stay in touch with us. We have a lot of content on our new YouTube channel, almost 1300 Followers on our Twitter feed, and a ton of great telecom photos on our Pinterest account.

Again, all the best for the holidays and we look forward to serving you in the 2014!

Jeff Jackson

President, Telephone Magic Inc.

What’s New in Avaya IP Office 9.0

Say goodbye to Avaya IP Office 8.0 and 8.1 ~ IP Office 9.0 is here and promises to deliver a slew of new features and upgrades to your Avaya IP 500 V2 phone system!

The Avaya IP Office 9.0 communications system provides you with a unified communications system to help ensure you’re managing your communications effectively and efficiently. Once you’ve chosen the right Avaya IP Office communications system for your business, you then simply select any additional user functionality you need from the following:

Mobile Worker (BYOD is here!)

It is all about BYOD (Bring Your Own Device) these days! Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.

Power User (Is this YOU?)

Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages – voice, email, and fax – in a single inbox (Unified Communications), and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.

Teleworker (Remote Connectivity)

Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

Here are some helpful Avaya guides to allow you to further understand the new features and impact of IP Office 9.0:

DECT – D100 SIP Wireless Terminal User Guide

Flare – Using Avaya Flare Experience for Windows

Flare- Using Avaya Flare Experience for iPad Devices

CCR – Using Customer Call Reporter 9.0

CCR – Customer Call Reporter Custom Report Walk Through

one-X Portal – Using one-X Portal for IP Office

Softphone – IP Office Softphone User Guide (Windows)

Softphone – IP Office Softphone User Guide (Mac)

one-X Mobile – Using one-X Mobile Preferred for IP Office on Apple

Telephone Magic YouTube Videos – More "Telecom Tips"

Telephone Magic channel “Telecom Tips” series now includes a new video post:

The Nortel / Avaya 1100 Series IP Internet Telephones are supported by a variety of Nortel Networks communication systems: BCM 50 R3.0 or later, Nortel Communication Server 1000 with backward compatibility to R4.0, Nortel Communication Server 2100 (initial support with Release SE10), Nortel Communication Server 2000 (SN09U and later), Supported on Media Gateway 1000B Expansion Chassis, Survivable Remote Gateway 50 (R3.0 and later).
These phones are prominently featured in the HBO TV Series “The Newsroom” starring Jeff Daniels.
Originally manufactured by Nortel for the BCM and Communication Server lines, these IP phones are now branded by Avaya as part of the SMB portfolio merger.

Telephone Magic YouTube Channel Offers Telecom Tips

Well we finally have all our ducks in a row to start our Telephone Magic channel series which will focus on Telecom Tips related to business phone system products.

Our FIRST YouTube Telecom Tip is all about buying your business phone system equipment at wholesale prices:

Telecom Tips: How to Buy Business Phone Systems Wholesale

How to Order business telephone system equipment and phones “Wholesale Direct” online ~ It is Easy and Fast to get an “Express Quote” for the business office phone system hardware and accessories you need. Follow these steps and cut out the middle man.

Our second installment of Telecom Tips is all about the phones and accessories in the Avaya 1400 digital phone series:

Telecom Tips: Avaya 1400 Series digital phones

The Avaya 1400 Series phones are for use with the Avaya IP Office business phone system. The line consists of the Avaya 1403 phone, the 1408 phone and the 1416 phone models, along with the DBM32 button module. Buy them online at wholesale prices!

Be sure to Subscribe, Comment, and, we hope, “LIKE” our Telecom Tips video installments on YouTube and we trust you will enjoy being in on the “ground floor” of our channel. We appreciate you taking the time to interact with us!

#Telecom #News – July 7th- July 20th, 2013

Telephone Magic Continues Support for Nortel/Aastra Meridian Centrex Phones

July 19, 2013 — Telephone Magic now offers replacement Nortel Meridian M5000 Centrex MBS 2 telephones with “As New” warranties at wholesale prices to enterprise clients. New Aastra Centrex phones are also available to ensure an ongoing supply to Cental Office controlled phone networks.

Telephone Magic Continues Support for Nortel Meridian 1 and Option 11C Phones

July 17, 2013 — As enterprise phone systems age, the first things to go are the phones. Telephone Magic now offers replacement Nortel Meridian M2000 and M3900 phones / Avaya 3900 series digital telephones with “As New” warranties at wholesale prices to large enterprise clients.

New Nortel/Avaya Phone Headsets Provide Direct-Connect Options for Business Users

July 16, 2013 — Business office staff can avoid the added expense of purchasing headset amplifiers with Telephone Magic “Direct-Connect” phone headset options for Nortel/Avaya Norstar, Meridian, and BCM phone system telephones.

Polycom SoundPoint IP SIP Phones – the Most Interoperable for IP-PBX Platforms

July 12, 2013 — The new Polycom SoundPoint IP phone Series from Telephone Magic is an enterprise-grade family of SIP desktop phones designed to make voice communications effective and productive.

NEC SV8100 Phone System Represents the Utimate in Unified Communications

July 11, 2013 — New NEC SV8100 phone system platform meets business demands for efficient, seamless communication to enable rapid decision-making and customer responsiveness. Telephone Magic offers the SV8100 to help small to medium-sized businesses succeed by placing people at the center of communications.

New Avaya 9500 Phones Ideal for Mixed Digital/IP Telephone Deployment

July 08, 2013 — Avaya 9500 Series digital telephones look and function like the Avaya 9600 Series IP Deskphones and can be deployed in mixed digital/IP telephony environments – the premium choice for businesses to add digital endpoints from Telephone Magic with a consistent appearance and user experience.

Voice over IP – VoIP FAQ:

Is VoIP Really Worth the Trouble?

Get answers to your biggest voice over IP FAQ and hear how VoIP can improve communications and flexibility in your business. (1:54 min)
Voice over IP FAQ provides answers to questions that small businesses frequently ask about Voice over Internet Protocol (IP) and unified communications. Our Voice over IP FAQ explains the differences between VoIP and unified communications, the benefits for small businesses, and the equipment you’ll need.

Voice over IP FAQ: What is VoIP?

VoIP technology enables you to make and receive telephone calls over a broadband Internet connection instead of over a traditional phone line.

Voice over IP FAQ: How Does it Work?

With VoIP, voice traffic is converted into data packets and transmitted over the public Internet and/or over a private IP network. When you call a landline or cell phone number, the data packets are converted to a regular telephone signal before they reach the party you’re calling.

Voice over IP FAQ: How is it Different from Unified Communications?

VoIP refers to a basic Internet-based telephony system. Unified communications is more advanced. Among unified communications’ many advantages are sophisticated call center features; conferencing that combines voice, data, video and desktop sharing; and presence—the ability to instantly determine the availability of others within your company.

Voice over IP FAQ: What Equipment Do I Need?

For a basic VoIP system, all you need are a broadband Internet connection and a VoIP-enabled phone; a traditional phone connected to an adapter; or a computer with VoIP software.

Many businesses are now using VoIP and unified communications on their own private networks. Telephony systems residing on private networks have better security and quality than those that operate strictly over the public Internet. With VoIP or unified communications on a private network, you can prioritize voice over other types of traffic on your network, to ensure the best possible audio quality.

Voice over IP FAQ: What Are the Benefits?

Reduced local and long-distance charges
One network to manage for both voice and data, instead of two
Reduced travel costs–thanks to online conferencing—easy-to-use video calls, and other collaboration tools
Easily make adds, moves, and changes to the small business phone system as needed
Employees have more ways to stay connected and customers can reach them more easily
Take all of your phone system’s features with you for use at home, at the office, or on the road

Source: Cisco small business VoIP FAQ

Keeping up with the Social Media "Jones’s" a Full Time Job

At Telephone Magic, we sell business phones at wholesale prices.

We are currently in our 25th year in business and we love what we do – it’s exciting, always changing, we get to work with cutting edge phone system technology from worldwide leaders such as Avaya, NEC, Cisco, and Nortel.

Nortel BCM50 Avaya BCM telephone systemThe new world of Internet marketing does not just require additions, changes, and updates of HTML code and pages for our websites though. Now as much time is being spent updating the many and varied sources of Social Media Marketing.

Like other savvy and successful online companies, Telephone Magic is on Facebook, Twitter, LinkedIn, Google+, Pinterest, and – oh yes – we also Blog!

Don’t get me wrong, it’s actually quite a bit of fun reaching out and touching the people who utilize our business telephone products every day in their day to day life. We appreciate our clients and we strive to give them the best personalized service in the industry. We feel, more than others, we create long-lasting relationships with our customers and they tend to come back time and time again due to the personalized rapport we forge with them.

On the other hand, Social Media is, in itself, a full time job, equal to, and in many cases, much more work than our websites they drive. I am certain many of you, as small, medium, and even large businesses, struggle to find the time in the day to juggle all of their social media sites, trying to be as responsive as possible while also trying to get their regular work done in a timely fashion.

I have talked to many business owners/managers/CEO’s that wonder how anyone is supposed to do all that social media demands without employing the full time efforts of a dedicated person. No doubt, it is tough. On one hand you don’t want to drop the ball, fail to make regular posts, and not get back to potential customers when they come knocking at your various social media outlets. On the other you have to deal with real world financial constraints driven by the economy which prevent you from carving out yet another salary from a potentially diminishing pie.

On top of this, your products are almost always evolving and new information is coming out regularly and needs to be updated on your actual website. Now let us try to keep up with as much of that work as possible to ensure the site you wish to promote with all your social media venues is not itself becoming stale and outdated, causing it to fall in the rankings of our friends at Google, and other search engines.

The Social Media challenge is certainly a real one and we all have to either deal with it in the best way we can with the limited time we have or, God forbid, simply ignore it and the world around us that has embraced and promoted it. Right, that is not an option. Time to get back to our Facebook page!