Category Archives: on hold message player

On Hold Messages from Telephone Magic are produced for your business phone system – why does your business need one?

Here’s 5 GREAT REASONS why you should MARKET YOUR BUSINESS and provide TELEPHONE CUSTOMER SERVICE with a MESSAGE ON HOLD system from Telephone Magic:

USB digital On Hold Message Player

1. Keep your customers informed

While waiting for your staff to pick up their call, On Hold Messages will inform your customers about the latest news, weather, and updates from your brand – new products, services, messages and more. This is achieved using pre-recorded messages on your message-on-hold system. It’s also a good way to make sure the customer doesn’t hang up during long wait periods. 

2. Keep them entertained

Some businesses playback jokes and social messages while customers are on hold; this helps entertain the customer and has a positive effect on your brand image. It also ensures that the customer won’t hesitate to call if they have an issue, because they know they will be entertained while waiting.

3. Keep them busy while they wait

Customers get impatient while waiting for staff to take a call – businesses can use this wait time to prompt the customer about pending tasks such as paying a bill or verifying an account – things like this engage the customer while they wait and portray your business as efficient and professional.

4. Promote your business

Message on hold systems are great for promoting your business – let the customer know about all the good things going on in your company – new products and services, new marketing ideas, events and promos. This provides engagement as well as marketing conversion value.

5. Create a big-business impression (small businesses)

Small businesses can also cash-in on the benefits of message-on-hold systems by creating a big-business impression, which helps portray a small business as professionally and credibly as possible.

To learn more about Telephone Magic’s cost-effective On Hold Message system hardware and customized message productions Call us TOLL-FREE @ 1.855.929.9199 for a complimentary quotation.

On Hold Message Adapter for Small / Home Offices

Finally! Now your small business can sound like “the big boys!”

We recently found a great little item that allows small and home offices with single-line and two-line phones to add a professional Message On Hold. This MOH adaptor gives you the ability to place people on hold directly by pressing the “1” and “2” buttons (for lines 1 and 2 respectively).

Virtually all Small Office / Home Office Phones have no ability to add a MOH (music on hold) input. They have what is known as “electronic hold”. This means when the Hold button is pressed on the phone, people are placed on hold but hear… absolutely NOTHING. That can prove to be deadly as people tend to hang up after a very short while in these situations, either believing they may have been hung up on or just feel they can spend their time more wisely and re-connect with you again later. Later may never come as they might find someone that will deal with them immediately at another supplier!

The Message On Hold adapter is placed between the wall jack and your 1-2 line phone and all you need to do is add a Message On Hold system player with a custom message production and “voila” your callers will be listening to useful information about your business instead of silence.

Telephone Magic offers a great start-up package which includes a USB Message On Hold unit and a fully customized message production about your company. The best part is there is currently introductory offer with a “recession buster” discount to get you up and running as easily and einexpensively as possible. This offer applies to all businesses, and small office / home office clients need only add the Message On Hold adapter to complete the package.

On Hold Adapter Features:

  • RCA input for MOH device
  • Modular connections
  • Place up to 2 callers on-hold
  • Large easy-to-push buttons
  • Blue LED status indicators
  • Durable high-impact plastic case
  • All cables included
  • Designed and manufactured in the USA
  • 5-year parts and labor warranty
  • View large MOH Adapter Image

Installation of the Message On Hold adapter is a snap – instructions are on the product page of the Telephone Magic website – and don’t worry about figuring out what to say on your message as the production team at Telephone Magic has been assisting it’s customers with scripting for over 20 years.