Category Archives: sip phones

EnGenius DuraFon SIP Long Range Cordless for IP-PBX Systems

EnGenius DuraFon SIP Long Range Cordless Phone SystemIf you’ve been looking for a long range cordless phone that will work with your IP-based PBX, look no further than the EnGenius DuraFon SIP system.

EnGenius is one of the most trusted names in the North American long range cordless phone market. Their DuraFon multi-line long range cordless phone system has been satisfying customers for years. Now, you can add the DuraFon-SIP long range cordless phone to your existing IP-PBX system.

It’s a pretty cool system, supporting up to four concurrent conversations (either 4 SIP calls or 3 SIP calls + 1 PSTN) and a range of up to 12 floors in-building coverage, up to 250,000 sq. ft. in warehouse settings or up to 3000 sq. acres in open range settings.

The DuraFon-SIP system supports up to 10 long range cordless handsets, each of which feature 2-Way Intercom and Broadcast features. More than one DuraFon-SIP base station can be added to your IP-PBX, but there are some limitations on phone conversations between handsets registered to different base stations. Most notably, the 2-Way Intercom and Push-to-Talk features won’t work, but you can still make handset to handset calls by using PBX extension-to-extension calls.

If you have questions about the DuraFon-SIP, check out our extensive DuraFon-SIP FAQ section or call one of our sales reps at 1-855-929-9199 and they’ll be happy to find the answers to your questions.

Everyone Seems to be “Hung up on VoIP”

It is AMAZING how many of our clients are all about “Don’t we need VoIP phones?” and “Don’t we need to get cheap VoIP truncks?” and “Aren’t SIP trunks cheaper?”.
Well, to answer ALL these questions… “YES”… under the right circumstances. Not everyone NEEDS more expensive IP phones. That’s right, I said it. I would LOVE to sell you more expensive endpoints and, WOW, I would REALLY LOVE to invoice you to rewire your entire building for Ethernet phone extensions, but, to be honest, YOU DON’T NEED THEM! (darn)…

You heard me. MOST small to medium sized businesses do NOT require IP phones. More importantly, their site Internet access will not SUPPORT loads of VoIP traffic with SIP trunks or phones either!

Most small businesses, EVEN WITH MULTIPLE BRANCHES, can take advantage of less expensive digital terminals and STILL utilize SIP trunks to save money by connecting their hybrid phone systems, such as the NEC SV8100 telephone system via IP daughter boards, such as the IPLB32 – opening a VPN tunnel between the sites where phone calls can be transferred back and forth. Again, this can be done with DIGITAL phones because the SYSTEMS are tied together with VoIP technology!

Before YOU make the mistake of spending an arm load of dough to buy fancy IP phones and swithces that, OMG, don’t work with your limited Internet bandwidth (ouch! YES, there’s the site limitation!) – call someone who REALLY knows their stuff that takes ALL of the environmental and carrier service capabilities into consideration before selling you what you THINK You need. It’s that simple.

Hey, don’t get us wrong – we LOVE the BUZZ words – they sell a TON of new equipment. But don’t sell yourself short and get a huge disappointment when you find out your new phones do not even work. Listen to a professional that can save you loads of money and aggravation by not only listening to what you want, but telling you EXACTLY what you NEED based on your requirements and local site capabilities.

Selecting the Right Hosted VoIP Service

Hosted VoIP Service

If you’re looking to make the switch to VoIP you are going to come across a myriad of different solutions. One of the most popular being hosted VoIP.

What is Hosted VoIP?

Hosted VoIP is a service provided by a third party that gives you all of your phone system features and voice calling capabilities without having an actual VoIP phone system at your office. The only part of the system that you actual see are your VoIP Phones at your desk.
The hosted VoIP service provider, as they are commonly called, hosts your phone system functionality from their data center (or one that they lease from a data center provider). You are able to access your Hosted VoIP service via the internet, where you can configure users, extensions, menu’s, etc. The type of features you can get and the rates you pay, depend on the service provider.

Who Uses Hosted VoIP?

Hosted VoIP service from companies like Nextiva is used by companies of all sizes and industries, but is most popular with the small or micro-enterprise, typically 25 seats and under. Hosted VoIP service is a popular option for these companies because of the low up-front capital investment and predictable monthly billing.
If your company is looking to make the switch to VoIP with a limited budget, hosted VoIP would make great sense. Also, if your company lacks the staff or current knowledge required to manage your own VoIP system, hosted VoIP is probably they best thing for you!

How to Select Hosted VoIP Service?

Going about selecting hosted VoIP service for your company can get a little confusing. Today there are literally hundreds of different hosted VoIP providers who all look, sound and feel the same.
That’s because of a little known secret that most of these hosted VoIP services are running off of the same platform! That’s right, they may have different names, colors, packages and locations, but they are probably running off one of three popular platforms.
What does this mean for you? Well, to start, it means that things like price, features and VoIP phone choices should be pretty much the same across the board.

(Hence the confusing part of choice a provider.)

This makes the customer experience, the sign-up process, support systems, service level agreements and customer reviews the most important aspects of choosing a hosted VoIP provider.

Customer Experience – Before selecting any hosted VoIP provider you should take the time to call into their office. Be prepared with questions about the companies history, expertise, service level agreements and levels of support. Get a feel for how the sales professional answers the questions by listening to his tone of voice, directness of answer and other clues that might expose a weakness in your experience as a customer.

Support Systems – Things do go wrong and when they do, what matters most is quick, transparent assistance from technical support. Before purchasing hosted VoIP services make sure you find out what standard turnaround times are for support, local availability and even TEST OUT THEIR SYSTEM by submitting a ticket.

Service Level Agreements (SLA) – Like support systems, your hosted provider’s service level agreement is a commitment to ensuring you have a great service experience. Every hosted VoIP provider should have an SLA in place, typically something that guarantees the service will be up more than 99% of the time.
Customer Reviews – Most of the major hosted VoIP providers have a number of reviews of their service on various websites. In addition to this or if your provider is not large enough to have online reviews, ask for customer references. Then call them. Seriously, you can very often avoid disasters by speaking with real customers who have real experience with a company.

The Next Steps

After reading this, if you are ready to take the next steps in purchasing hosted VoIP service, you best bet is to write down everything you think you need, then contact up to five providers of hosted VoIP service. Once they contact you back, use the advice above to evaluate the best option for your company and then follow that providers lead.

(via Garrett Smith)

Wholesale Polycom SIP Phones for your IP-PBX or Softswitch!

Polycom IP phones SoundPoint IP desktop SIP telephones

Polycom SoundPoint IP 670 Phone

Polycom IP phone SoundPoint IP 670 desktop SIP telephone
The Polycom SoundPoint IP 670 is a premium SIP desktop phone with color display!

Have you invested in a Hosted IP-PBX or Softswitch telephone platform? When adding SIP phones to your network, look no further than Telephone Magic for wholesale Polycom IP phones!
The Polycom SoundPoint IP 670 is a six-line SIP desktop phone with color display that brings lifelike richness and voice quality to phone calls.
Your teams need reliable communication devices. They prefer deskphones that come with multiple lines but without complicated features.
The Polycom SoundPoint IP 670 combines state-of-the-art hardware with proven Polycom UC software designed for executive users and busy professionals.

SoundPoint IP 670 Offers:

  • Unparalleled voice quality and clarity that makes every call efficient and productive
  • A color interface platform for accessing applications, including the Polycom Productivity Suite and third-party applications
  • Advanced SIP functionality, including shared lines, busy lamp field, and presence indicator
  • Expandability, with up to three expansion modules into a call attendant console
The SoundPoint IP 670 is a premium, six-line, SIP desktop phone with a color display. It delivers crystal-clear HD voice quality that meets the voice communication needs of even the most discerning users.
The Polycom SoundPoint IP 670 combines a large, backlit color display that gives users a rich visual experience with a menu of options that are simple for users to navigate. In addition, through its vibrant color user interface, the Polycom SoundPoint IP 670 is ideal for accessing applications, such as the Polycom Productivity Suite. This device also delivers a significantly augmented and visually pleasing user experience when running productivity-enhancing third-party applications developed with Polycom XML API.

SoundPoint IP 670 Features:

  • Six line keys, as well as several soft keys for custom applications
  • A backlit 320 x 160 pixel color display that delivers a rich visual experience
  • Engineering that makes installation, configuration, and upgrades as simple and efficient as possible
  • Integrated GigE support
  • Broad and robust interoperability with a broad array of SIP call-control Hosted IP-PBX and Softswitch platforms for open choices and simplified provisioning and support