Category Archives: voip

Everyone Seems to be “Hung up on VoIP”

It is AMAZING how many of our clients are all about “Don’t we need VoIP phones?” and “Don’t we need to get cheap VoIP truncks?” and “Aren’t SIP trunks cheaper?”.
Well, to answer ALL these questions… “YES”… under the right circumstances. Not everyone NEEDS more expensive IP phones. That’s right, I said it. I would LOVE to sell you more expensive endpoints and, WOW, I would REALLY LOVE to invoice you to rewire your entire building for Ethernet phone extensions, but, to be honest, YOU DON’T NEED THEM! (darn)…

You heard me. MOST small to medium sized businesses do NOT require IP phones. More importantly, their site Internet access will not SUPPORT loads of VoIP traffic with SIP trunks or phones either!

Most small businesses, EVEN WITH MULTIPLE BRANCHES, can take advantage of less expensive digital terminals and STILL utilize SIP trunks to save money by connecting their hybrid phone systems, such as the NEC SV8100 telephone system via IP daughter boards, such as the IPLB32 – opening a VPN tunnel between the sites where phone calls can be transferred back and forth. Again, this can be done with DIGITAL phones because the SYSTEMS are tied together with VoIP technology!

Before YOU make the mistake of spending an arm load of dough to buy fancy IP phones and swithces that, OMG, don’t work with your limited Internet bandwidth (ouch! YES, there’s the site limitation!) – call someone who REALLY knows their stuff that takes ALL of the environmental and carrier service capabilities into consideration before selling you what you THINK You need. It’s that simple.

Hey, don’t get us wrong – we LOVE the BUZZ words – they sell a TON of new equipment. But don’t sell yourself short and get a huge disappointment when you find out your new phones do not even work. Listen to a professional that can save you loads of money and aggravation by not only listening to what you want, but telling you EXACTLY what you NEED based on your requirements and local site capabilities.

Your Business May Not Be Ready for VoIP

Although VoIP or Voice over IP (as it is also known) – basically phone calls over the Internet – is starting to become a popular solution for business telecommunications, your business might not be ready for it. Business networks come in all shapes and sizes, and a deficiency in one area of your network can prevent you from adopting a VoIP service solution. Fortunately, each of these factors can be addressed to ascertain whether your business is ready for VoIP

Your LAN

A LAN (Local Area Network) supplies the networking capability for the group of computers that your business operates from your office site. Your LAN must have the ability to both protect and prioritize data packets of information. The LAN’s switching fabric must also support prioritization of traffic through differentiated services (a form of computer networking architecture) and network segmentation via VLANs (Virtual Local Area Network, usually 802.1Q). In order to make troubleshooting easier and support high-quality service, your LAN should also have the ability to isolate real-time media and switch in real time.

Your Router

Your choice of router is also an important component of your network, and should also separate real time media from other traffic. The router should actually route real time media at a separate IP address, which will also help with analysis and optimization of performance.

Your Network Connection Speed

Possibly the most discussed factor in determining whether a particular business network can support VoIP is the actual quality of your Internet connection. Fortunately the discussion has inspired many resources such as “Pingtest” that enables business to evaluate their connection speed.

Your Equipment

Finally, the actual end user equipment will have a substantial impact on perceived VoIP service quality. Cheap handsets and headsets make for poor fidelity, and extra IT time spent diagnosing the problem. Although your choice of equipment may seem like a minor concern, the result of the choice will affect your both your productivity and your image. You can purchase VoIP phones from most VoIP PBX providers.

Be Sure You Are Ready

Make sure you are ready before causing a disastrous loss of phone service in your business. Once you find out about your ability (or lack thereof) to carry multiple voice calls simultaneously over your network and Internet service, you may reconsider cutting the cord to your traditional phone company’s reliable lines.

VoIP – Surprising Facts and Myths

Voice over IP (VoIP) was introduced to the main stream well over 10-years ago by companies like Vonage, Comcast and Magic Jack. As a result, many business owners believe that VoIP will save them money and deliver them an advanced set of features and services that traditional digital systems and services cannot. This impression is absolutely false. VoIP is a fantastic technology when used correctly and when all parties are informed of the deployment pros and cons.

VoIP has some serious pitfalls in some applications, if deployed solely to save money. Here are four different examples of VoIP applications and considerations:

VoIP used by telecom providers to move voice traffic over long distances.
VoIP used by businesses within their organization, to eliminate traditional digital voice communication products.

VoIP used within Session Initiation Protocol (SIP) fabric, to deliver voice service to businesses.
VoIP used in the residential market to bypass traditional analog lines and services.

1. VoIP used by telecom providers for long haul applications – Telecom providers have been using this service behind the scenes, much longer than the service has been available to the public. VoIP allows telecom companies to move un-metered traffic within their own networks, over great distances for no additional cost. Providers are able to segregate these networks, prioritize traffic and control end-to-end transmissions, thereby delivering a high-quality communication. The switch gear used to control this traffic is far better than the equipment available to most businesses for their in-house networks.

2. VoIP used by businesses in their local area networks (LAN) – Here are some common misconceptions regarding an in-house VoIP deployment:

understand voip voice over IP

VoIP’s Surprising Facts and Myths

Myth one; “I bought a VoIP system and now all my traffic is VoIP”. FALSE. You can have a VoIP solution within your organization and connect to the public network using digital or analog lines and vice versa. Your VoIP solution is not dependent on using VoIP services from the public network.

Myth two; “If I install a VoIP system, it will save me money”. FALSE. If you implement a VoIP system within your own network and you take all the necessary voice and data traffic quality considerations in to account, this application will not save you money on services or equipment. So if this is the only reason you are doing it… Stop and consult a trusted advisor.

Myth three; “VoIP will give me more features”. FALSE. Today, hybrid voice systems will give you all the same features as a VoIP system. These hybrid systems can use your existing cat.3 or cat.5 cables to deliver a combination of VoIP, digital and analog phones while using a combination of digital, analog and VoIP services in the network. Hybrid systems are very versatile and they do a great job of protecting your past infrastructure investments.
When considering a business VoIP system and implementation, consider the following to assure a more successful result:

Make sure your cabling Category 6, gigabit Ethernet certified.
Try to isolate your voice and data network cabling and switches from each other.
Make sure you purchase professional switches and routers that have a proven Quality of Service (QOS) feature. This means staying away from big box retail stores. 
Try to purchase Power Over Ethernet (POE) switches for the voice network. Most VoIP sets come with local power, but a POE switch can keep your desktop environment clean and make moving phones around the office much easier.

3. VoIP and SIP – Buyer beware. Although this technology is pretty slick and down the road it will enable some pretty cool presence features, it is a bring-your-own-bandwidth (BYOB) product that will not save you money. This will change, but right now sales people are selling this product by convincing businesses to downgrade their available call capacities. They are also leaving out critical information regarding a new practice of charging for incoming calls. I am a fan of SIP, just not the way it is being marketed today. In my opinion, SIP is more viable as a redundant backup solution rather than a primary service.

4. VoIP for residential market – Pro: It’s cheap. Con: You bring your own bandwidth (BYOB) and the quality can be unreliable at times. Because we are discussing a residential application, the Cons are not reason enough to avoid this product. Call quality is not mission critical in your home. Therefore, the low cost benefit of this service makes it a formidable foe to traditional POTS lines.

It is very important that you rely on a trusted adviser when contemplating a VoIP deployment. If you feel you need to do this in order to keep up with the competition, you are wrong. For more information feel free to contact us toll-free @ 1-855-929-9199.

(originally via Scott Sinclair)

Telephone Magic YouTube Videos – More "Telecom Tips"

Telephone Magic channel “Telecom Tips” series now includes a new video post:

The Nortel / Avaya 1100 Series IP Internet Telephones are supported by a variety of Nortel Networks communication systems: BCM 50 R3.0 or later, Nortel Communication Server 1000 with backward compatibility to R4.0, Nortel Communication Server 2100 (initial support with Release SE10), Nortel Communication Server 2000 (SN09U and later), Supported on Media Gateway 1000B Expansion Chassis, Survivable Remote Gateway 50 (R3.0 and later).
These phones are prominently featured in the HBO TV Series “The Newsroom” starring Jeff Daniels.
Originally manufactured by Nortel for the BCM and Communication Server lines, these IP phones are now branded by Avaya as part of the SMB portfolio merger.

Voice over IP – VoIP FAQ:

Is VoIP Really Worth the Trouble?

Get answers to your biggest voice over IP FAQ and hear how VoIP can improve communications and flexibility in your business. (1:54 min)
Voice over IP FAQ provides answers to questions that small businesses frequently ask about Voice over Internet Protocol (IP) and unified communications. Our Voice over IP FAQ explains the differences between VoIP and unified communications, the benefits for small businesses, and the equipment you’ll need.

Voice over IP FAQ: What is VoIP?

VoIP technology enables you to make and receive telephone calls over a broadband Internet connection instead of over a traditional phone line.

Voice over IP FAQ: How Does it Work?

With VoIP, voice traffic is converted into data packets and transmitted over the public Internet and/or over a private IP network. When you call a landline or cell phone number, the data packets are converted to a regular telephone signal before they reach the party you’re calling.

Voice over IP FAQ: How is it Different from Unified Communications?

VoIP refers to a basic Internet-based telephony system. Unified communications is more advanced. Among unified communications’ many advantages are sophisticated call center features; conferencing that combines voice, data, video and desktop sharing; and presence—the ability to instantly determine the availability of others within your company.

Voice over IP FAQ: What Equipment Do I Need?

For a basic VoIP system, all you need are a broadband Internet connection and a VoIP-enabled phone; a traditional phone connected to an adapter; or a computer with VoIP software.

Many businesses are now using VoIP and unified communications on their own private networks. Telephony systems residing on private networks have better security and quality than those that operate strictly over the public Internet. With VoIP or unified communications on a private network, you can prioritize voice over other types of traffic on your network, to ensure the best possible audio quality.

Voice over IP FAQ: What Are the Benefits?

Reduced local and long-distance charges
One network to manage for both voice and data, instead of two
Reduced travel costs–thanks to online conferencing—easy-to-use video calls, and other collaboration tools
Easily make adds, moves, and changes to the small business phone system as needed
Employees have more ways to stay connected and customers can reach them more easily
Take all of your phone system’s features with you for use at home, at the office, or on the road

Source: Cisco small business VoIP FAQ

VoIP Provides Access to the Previously Unreachable

Voice over Internet protocol (VoIP) has provided businesses a new means of communication. It has moved phone calls off traditional phones lines and onto the internet. VoIP can be more cost efficient than legacy options and can help call centers provide better customer service.

According to what IP telephony professional Itay Rosenfeld wrote in Telecom Reseller, it seems like VoIP is taking over the world. In reality, research found that 143.2 million people and businesses subscribed to public switched telephone network (PSTN)-style VoIP services in 2012, with the majority located in the United States, France and Germany.

Firmology said that with a premium VoIP system, call center employees can gather customer information before the call is even answered. They can see who’s calling, what services the customer has previously used and any issues experienced. Call activity is logged automatically in CRM and notes are updated if taken.

With these great innovations, it’s a surprise more companies are not making the switch, said Rosenfeld. One main reason is because there’s been a lack of access to emergency services like 911. Businesses love saving money but not losing access to the fire and police departments.

According to Fox affiliate WXIN, however, some areas in the U.S. have new high-speed systems that allow emergency officials to make phone calls, send text messages or distribute emails to people subscribed to the IP-based system.

But what about reaching officials? Rosenfeld reported that there’s a new option that supports phone capabilities from a single IP-based interconnection and provides access to emergency services. Whether a company uses cloud communications, VoIP or SIP trunking, this new option connects emergency calls via the PSTN. It also creates access in locations where cell coverage is poor or where a phone number is needed that’s not tied to a specific provider or place.

VoIP has emerged as the new standard for enterprise communication, and vendors (such as Telephone Magic Inc.) offer the media gateways and other solutions to ensure seamless and reliable integration of IP-based communication regardless of an organization’s size or its current telecommunications environment.

(via Sangoma)

Buy Cisco IP Phones WHOLESALE at Telephone Magic!


Cisco IP phones sip hosted IP-PBX platform telephones Unified IP VoIP

Cisco IP Phones – VoIP Telephones

Cisco IP phones 6900 7900 8900 9900 Unified IP SPA500 SPA300 SIP telephones Series VoIP
 Click below for more information about each Series of Cisco IP phones:
Cisco Unified IP Phones offer the high-quality, reliable communications your business needs every day. They also add new capabilities that increase your ability to collaborate within the workplace.
Thanks to network integration, these phones are easy to install, manage, and update. Our broad portfolio can help you improve productivity, foster collaboration, and reduce operating expenses.
Cisco 6900 Series IP telephones

Cisco 6900 Unified IP Phones

Cisco 6900 Unified IP Phones Series is designed to improve productivity, foster collaboration, and reduce operating expenses with simplified, fully featured, and cost-effective communications that deliver a superior user experience. Get affordable, reliable voice and video communications with a user- and eco-friendly endpoint. 
More Information
 Cisco 6900 IP phones quote

Cisco 7900 Series IP telephones

Cisco 7900 Unified IP Phones

Cisco Unified IP Phones 7900 Series provides IP phones with color liquid crystal display (LCD), including dynamic soft keys for call features and functions. The 7900 Series also supports information services, including Extensible Markup Language (XML) capabilities to extend IP phone systems. They have the capability to customize XML-based services to let users access a variety of information, such as stock quotes, employee directories, and web content.
More Information Cisco 7900 IP phones quote

Cisco 8900 Series IP telephones

Cisco 8900 Unified IP Phones

Cisco Unified IP Phones 8900 Series use interactive multimedia communications and advanced features, including high-performance video, with the Cisco Unified IP Phone 8900 Series. This series is an ideal solution for knowledge workers, managers, and administrative staff. Interactive features of the Cisco Unified IP Phone 8900 Series include video communications of up to 30 frames per second (with built-in cameras on select models), high-resolution 5-inch color displays for easy viewing, high-definition voice (HD Voice), and tricolor illuminated LED line and feature keys.
More Information Cisco 8900 IP phones quote

Cisco 9900 Series IP telephones

Cisco 9900 Unified IP Phones

Cisco Unified IP Phone 9900 Series advance the pace of decision making and enhance user experience with high-performance business video and wireless communications. This series delivers high-quality, advanced interactive multimedia communications in a design that is both user- and eco-friendly. The 9900 IP Phones Series features interactive video, a large backlit, vibrant high-resolution 640 x 480 pixel fully-adjustable color display with touchscreen, Built-in 802.11a/b/g Wireless-fidelity (Wi-Fi) radio, dual standard USB 2.0 ports which support wired headsets, high-definition voice (HD voice), and much more.
More Information Cisco 9900 IP phones quote

SPA500 IP phones spa500 series sip telephone

Cisco SPA500 IP Phones Series

Cisco SPA500 IP Phones Series are designed to improve and simplify communications across your entire company. From the lobby to the break room, these phones offer enough features for everyone from executives and cubicle workers to staff on your manufacturing floor. Your employees stay productive, and enjoy reliable access to voice and data communications wherever they go, but your costs stay low.
More Information Cisco SPA500 IP phones quote

Cisco SPA300 Series IP telephones

Cisco SPA300 IP Phones Series

Cisco SPA300 IP Phones Series NEW – Affordable, reliable, and easy to use, the Cisco SPA 300 Series IP Phones is a portfolio of basic IP phones supported with the Cisco Unified Communications 300 Series and Cisco Unified Communications 500 Series, part of the Smart Business Communications System (SBCS); and hosted IP telephony systems.
More Information Cisco SPA300 IP phones quote

Cisco IP conference phones unified ip conferencing telephone units

Cisco Conference Phones

Cisco Unified IP Conference Phones combines state-of-the-art speakerphone conferencing technologies with award-winning Cisco voice communication technologies. The net result is a conference room phone that offers superior voice and microphone quality, with simplified wiring and administrative cost benefits. These full-featured, IP-based, hands-free conferencing telephone units are designed for use on desktops, in conference rooms, and in executive suites.
More Information Cisco Conference Phones quote

Wholesale Polycom SIP Phones for your IP-PBX or Softswitch!

Polycom IP phones SoundPoint IP desktop SIP telephones

Polycom SoundPoint IP 670 Phone

Polycom IP phone SoundPoint IP 670 desktop SIP telephone
The Polycom SoundPoint IP 670 is a premium SIP desktop phone with color display!

Have you invested in a Hosted IP-PBX or Softswitch telephone platform? When adding SIP phones to your network, look no further than Telephone Magic for wholesale Polycom IP phones!
The Polycom SoundPoint IP 670 is a six-line SIP desktop phone with color display that brings lifelike richness and voice quality to phone calls.
Your teams need reliable communication devices. They prefer deskphones that come with multiple lines but without complicated features.
The Polycom SoundPoint IP 670 combines state-of-the-art hardware with proven Polycom UC software designed for executive users and busy professionals.

SoundPoint IP 670 Offers:

  • Unparalleled voice quality and clarity that makes every call efficient and productive
  • A color interface platform for accessing applications, including the Polycom Productivity Suite and third-party applications
  • Advanced SIP functionality, including shared lines, busy lamp field, and presence indicator
  • Expandability, with up to three expansion modules into a call attendant console
The SoundPoint IP 670 is a premium, six-line, SIP desktop phone with a color display. It delivers crystal-clear HD voice quality that meets the voice communication needs of even the most discerning users.
The Polycom SoundPoint IP 670 combines a large, backlit color display that gives users a rich visual experience with a menu of options that are simple for users to navigate. In addition, through its vibrant color user interface, the Polycom SoundPoint IP 670 is ideal for accessing applications, such as the Polycom Productivity Suite. This device also delivers a significantly augmented and visually pleasing user experience when running productivity-enhancing third-party applications developed with Polycom XML API.

SoundPoint IP 670 Features:

  • Six line keys, as well as several soft keys for custom applications
  • A backlit 320 x 160 pixel color display that delivers a rich visual experience
  • Engineering that makes installation, configuration, and upgrades as simple and efficient as possible
  • Integrated GigE support
  • Broad and robust interoperability with a broad array of SIP call-control Hosted IP-PBX and Softswitch platforms for open choices and simplified provisioning and support

Mitel IP Phones – VoIP Telephones

Revolutionary changes have occurred in the telecommunications and information technologies. Mitel is at the leading edge of convergence between these fields with their Voice over Internet Protocol (VoIP) phones.
Avaya 5420 VoIP Phone
The difference between a VoIP system and a traditional system is that VoIP systems are digital and traditional ones are analog. When you speak into a VoIP phone, your voice is converted to an electronic signal which is then broken down into packets, compressed, and sent toward their final destination by various routes depending on the most efficient paths on your data network or the internet. At the receiving end, the packets are reassembled, decompressed and converted back into a voice signal by hardware and software.

The Mitel VoIP phones we carry are supported on Mitel PBX platforms. For more information on these feature-rich phones, please click on the links below. Please note – these VoIP telephones are NOT compatible with other non-Mitel VoIP equipment.

Mitel 5324 IP phone - 5300 Series IP telephones

Mitel 5300 Series VoIP Phones

The 5300 series of VoIP phones for Mitel PBX platforms represents the cutting edge in Voice over IP technology. Packed with all the business communications features one expects in a high-end business phone, Mitel went even further and provided enhanced features with an intuitive user-interface to make these phones very user-friendly. With up to 48 programmable feature buttons, these VoIP phones give you full control over your telecommunications environment.More Information

Mitel 5224 IP Phone - 5200 Series IP telephones

Mitel 5200 Series VoIP Phones

The 5200 series of VoIP phones for Mitel PBX platforms represents the cutting edge in Voice over IP technology. Packed with all the business communications features one expects in a high-end business phone, Mitel went further and provided enhanced features with an intuitive user-interface to make these phones very user-friendly. With up to 24 programmable feature buttons, these VoIP phones give you full control over your telecommunications environment.More Information

If you already have a Mitel PBX and are looking for a “wholesale direct” source for your Mitel IP phones, Supersets, system cards, etc., be sure to visit our website for more information.