Here’s 5 GREAT REASONS why you should MARKET YOUR BUSINESS and provide TELEPHONE CUSTOMER SERVICE with a MESSAGE ON HOLD system from Telephone Magic:
|USB digital On Hold Message Player|
1. Keep your customers informed
While waiting for your staff to pick up their call, On Hold Messages will inform your customers about the latest news, weather, and updates from your brand – new products, services, messages and more. This is achieved using pre-recorded messages on your message-on-hold system. It’s also a good way to make sure the customer doesn’t hang up during long wait periods.
2. Keep them entertained
Some businesses playback jokes and social messages while customers are on hold; this helps entertain the customer and has a positive effect on your brand image. It also ensures that the customer won’t hesitate to call if they have an issue, because they know they will be entertained while waiting.
3. Keep them busy while they wait
Customers get impatient while waiting for staff to take a call – businesses can use this wait time to prompt the customer about pending tasks such as paying a bill or verifying an account – things like this engage the customer while they wait and portray your business as efficient and professional.
4. Promote your business
Message on hold systems are great for promoting your business – let the customer know about all the good things going on in your company – new products and services, new marketing ideas, events and promos. This provides engagement as well as marketing conversion value.
5. Create a big-business impression (small businesses)
Small businesses can also cash-in on the benefits of message-on-hold systems by creating a big-business impression, which helps portray a small business as professionally and credibly as possible.
To learn more about Telephone Magic’s cost-effective On Hold Message system hardware and customized message productions Call us TOLL-FREE @ 1.855.929.9199 for a complimentary quotation.