We get asked every now and then if a particular wireless headset will work with their phone system. Simple answer: yes. However, it gets more complicated than that (of course).

You see, wireless headsets are often used with Handset Lifters. These devices pick up the handset for you when you press a button on your headset, allowing you to answer a call when you’re away from your phone.

NOTE: you can not make a phone call, or transfer a call that you’ve answered from your cordless headset. That’s a function of the phone. If you want to make a phone call or transfer a call, you have to go back to your phone to do so. That’s true with ALL wireless headsets.

Now, interesting thing I learned today. Norstar phones work seamlessly with your wireless headset, but other phones, such as Panasonic, may require you to program the phone so that the wireless headset will work properly.

A Norstar phone rings “hot” (according to one of our technicians), which means that when a phone rings, no matter what line it rings on, when you pick up the handset, you pick up the line that’s ringing.

A Panasonic phone doesn’t automatically ring “hot”. If the phone requires you to press a button as well as pick up the handset to answer a call, it’s not ringing “hot” and will need to be reprogrammed if you want to use it with a wireless headset /handset lifter combination.

Just an interesting note I thought I’d pass along.

No, I don’t know how to reprogram your Panasonic phone. Remember, I’m just a newbie!